NOOKKERRA BUTTS
Atlanta,Georgia
Summary
Dedicated Customer Service Professional with over 5 years of experience in fast-paced environments. Expert in managing high-volume inquiries and coordinating cross-departmental efforts to resolve issues efficiently. Demonstrated success in generating significant revenue and reducing customer complaints. Seeking to leverage effective communication and problem-solving skills to enhance user satisfaction in a Customer Support role.
Overview
5
5
years of professional experience
Work History
Service Advisor
Hennessy Automotive
Atlanta, GA
12.2024 - Current
- Delivered high-quality customer support in a fast-paced, quota-driven environment while balancing multiple active cases and service priorities.
- Rapidly diagnosed customer concerns, identified the appropriate service path, and escalated complex issues to technicians to minimize downtime.
- Built strong customer relationships through clear communication, consultative guidance, and proactive follow-up that improved satisfaction and repeat business.
- Maintained CRM records, case notes, and follow-up schedules to ensure timely communication and effective issue resolution.
- Tracked customer information, service activity, and reporting using Microsoft Excel to enhance data management.
- Managed competing priorities while ensuring detail orientation, professionalism, and high service quality.
Team Service Manager
Ed Voyles Acura
Chamblee, USA
07.2023 - 12.2024
- Resolved complex customer issues and escalations, reducing formal complaints by 15% and strengthening retention.
- Led service operations and improved customer support workflows to increase service efficiency and client satisfaction.
- Managed a high-volume case pipeline, coordinating multiple customer requests to ensure timely resolution and consistent service quality.
- Served as primary contact for customer needs, offering guidance and recommending tailored solutions.
- Collaborated with technicians and internal teams to prioritize tasks, streamline handoffs, and enhance resolution accuracy.
- Coached staff on customer handling and documentation best practices, fostering consistency in issue resolution.
Service Advisor
Landmark Chrysler Dodge Jeep Ram of Atlanta
Chamblee, USA
01.2023 - 07.2023
- Strengthened customer relationships through professional guidance and clear translation of technical service information into actionable next steps.
- Coordinated with departments to resolve customer issues, ensuring timely solutions and enhanced satisfaction.
- Collaborated with internal teams to enhance order accuracy and address service issues, fostering a seamless customer experience.
- Managed high-volume customer calls and email inquiries
Sales Consultant
Landmark Chrysler Dodge Jeep Ram of Atlanta
Chamblee, USA
06.2021 - 12.2022
- Qualified customer needs and provided tailored product solutions, resulting in over $2M in sales
- Ranked in top 5 sales consultants, driving revenue through exceptional customer service
- Negotiated purchase agreements and followed up on leads, improving customer satisfaction
Education
Bachelor of Science - Criminal Justice
Georgia State University
Atlanta, GA05-2020
Skills
- Customer relationship management
- Client communication
- Complaint resolution
- Conflict resolution
- Cross-department collaboration
- Problem resolution
- Fast-paced multitasking
- Data entry and management
- CRM system expertise
- ERP proficiency
- Technical troubleshooting
- System diagnostics
Technical Skills And Certifications
- Proficient in Microsoft Office (Excel, Word, PowerPoint)
- Customer Service Excellence Certification
- Skilled in ERP and CRM systems
Timeline
Service Advisor
Hennessy Automotive
12.2024 - Current
Team Service Manager
Ed Voyles Acura
07.2023 - 12.2024
Service Advisor
Landmark Chrysler Dodge Jeep Ram of Atlanta
01.2023 - 07.2023
Sales Consultant
Landmark Chrysler Dodge Jeep Ram of Atlanta
06.2021 - 12.2022
Bachelor of Science - Criminal Justice
Georgia State University