Antony Le
Summary
Successful account representative provided ongoing support to ensure client satisfaction. Identified market trends, understood competitive landscape and possessed excellent communication skills to explain customer options. Developed comprehensive knowledge of product lines to maximize profits while promoting customer satisfaction.
Overview
10
10
years of professional experience
Work History
Account Representative
State Farm
03.2021 - Current
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
- Cross-sold insurance products to existing clients to reach sales targets.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
Server
Izakaya
08.2017 - 02.2019
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Manager
Houston Outfitters
08.2016 - 06.2018
- Managed inventory control, cash control, and store opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Completed point of sale opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Valet
Perry's Steakhouse
08.2013 - 02.2015
- Provided punctual, polite valet services to uphold professional standards.
Education
Political Science Major, Computer science Minor -
University Of Houston
Houston, Texas12.2016
High School -
Elsik High School
Houston, Texas06.2012
Skills
- Account Management
- Sales Expertise
- Problem Resolution
- Customer Engagement
Accomplishment
Received the rank of an Eagle Scouts in BSA (2012)
Timeline
Account Representative
State Farm
03.2021 - Current
Server
Izakaya
08.2017 - 02.2019
Manager
Houston Outfitters
08.2016 - 06.2018
Valet
Perry's Steakhouse
08.2013 - 02.2015
Political Science Major, Computer science Minor -
University Of Houston
High School -
Elsik High School