Kristina Keenan
Deerfield Beach
Summary
Well-versed dialysis expert with track record for consistently engaging patients in stimulating and relevant material. Experienced Clinical Dietitian with 25 years of experience helping dialysis patients handle chronic medical problems through effective nutrition. Successfully educated patients and families, planned menus and completed assessments. Strong communicator with outstanding active listening skills. Demonstrated success in collaborating with clinicians to optimize patient plans. Thrive in challenging, fast-paced settings when managing multiple tasks and working with various patients.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Front Desk Supervisor
ELS Properties
07.2023 - Current
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly.
- Streamlined check-in and check-out processes for improved guest experience and reduced waiting times.
- Maintained a high level of professionalism, ensuring all staff followed policies and procedures consistently.
- Contributed to the development of new front desk procedures for increased efficiency and better guest service.
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Resolved guest complaints with tact and diplomacy, maintaining a positive image for the brand.
- Monitored inventory levels of office and convenience store, placing orders as needed to avoid shortages or delays in daily tasks.
Specialist
IT Learning
04.2022 - 07.2023
- Deliver 200-250 virtual classes per month on scripted material to village teammates; demonstrating various tasks and activities, answering related questions, engaging teammates for interactive participation; virtually using Webex
- Maintain scripts and power point decks with most up to date materials
- Document/track attendance in Starlearning
- Maintain knowledge and skills through self-paced courses in Starlearning and Udemy
- Conducted regular reviews of personal metrics and identified areas for improvement
Renal Dietitian, Celia Dill Dialysis
09.2012 - 04.2022
- Provided comprehensive nutrition management for hemodialysis patients, including assessment and documentation of nutritional needs
- Identified abnormal blood chemistries and counsel patients on dietary changes and encouraged patient compliance to dialysis treatments, diet and medications
- Recommended adjustments for in-center medications including IV Iron, IV Calcitriol, and Epogen based on lab values
- Create nutritional education and reference materials for patients and staff
- Participated in planning and implementation of nutritional care plans and patient care conferences
- Prepared monthly quality assurance reports
- Conducted kidney education classes for patients who have not yet started dialysis and conducted in services for staff members
- Preceptor for new hire dietitians
- Voyager Region 1 Point RD- involves: coordinating meetings, presenting at meetings, assisting divisional RD with various tasks and tracking.
- Excellent communication skills, both verbal and written
- Organized and detail-oriented with a strong work ethic
- Strengthened communication skills through regular interactions with others
Chair
Theatre Ensemble
03.2010 - 04.2022
- Include: ensuring communication between artistic, executive directors, other board members and various committees takes place and all parties are up to speed at all times; run board meetings, oversee all aspects of productions to ensure smooth operation. Successful running of 3 productions.
Consulting Dietitian, Greystone Programs, Inc
09.2017 - 03.2020
- Provided comprehensive nutrition management for consumers living in group homes, including initial assessment and documentation of nutritional needs
- Conducted in-service education for staff and consumers.
Consulting Dietitian, Hudson Valley Cerebral Palsy Association
03.2014 - 09.2017
- Provided comprehensive nutrition management for consumers living in group homes, including initial assessment and documentation of nutritional needs
- Conducted in-service education for staff and residents.
Clinical Systems Analyst
DaVita
05.2009 - 09.2012
- Reviewed issues with doctors orders; issues that need to be corrected in database, in SQL, need to be emailed to clinics to get permission then issue is corrected in database
- Worked on issues escalated by level 1 support that level 1 was unable to resolve
- Trained new teammates to level 1 on clinical application - Snappy.
Telecommuting Senior Helpdesk Analyst
DaVita
01.2006 - 05.2009
- Assisted company teammates, over phone, with application related issues
- Prepared training documents to help other helpdesk teammates
- Trained new teammates on applications used by customer and helpdesk
- In direct contact with level 2 teams to determine underlying causes of system issues
- Coordinated and run open forum calls in which level 1 teammates are able to ask questions about applications directly to level 2 teammates
- Conducted meetings with analysts who are not meeting metrics; discuss why not meeting metrics and what needs to be done to improve performance
- Categorized tickets created to determine root causes and whether issue requires help from training team or is a system issue
Facility Administrator
White Plains Dialysis Center
01.2004 - 01.2006
- Oversaw maintenance of equipment, supplies and physical plant to assure safety of patients and staff
- Liaison to patients
- Reviewed and approved payroll
- Ensured patient and treatment charge information is complete and submitted to corporate office
- Made sure facility is in compliance with: DaVita’s policies and procedures, and state and federal regulations
- Oversaw nursing and technical staff for patient treatments as well as all staff on premises
- Administered policies, procedures and resources to ensure safe and appropriate treatment of patients
- All employee activities such as hiring, promotions, performance appraisals, and disciplinary action where appropriate
- Maintained employee records
- Served as committee member on Patients Enriched by Partnership committee; duties include: brainstorming new committee initiatives, ways to track and implement these initiatives, presenting new program ideas to peers and supervisors, compiling and reporting tracking information to committee chair and divisional Vice President.
Adjunct Professor of Nutrition
Marymount College
09.2004 - 12.2004
- Prepared course work including, but not limited to: lectures, exams, projects, and case studies for nutrition students and nursing students.
Guest Lecturer
Westchester Community College
12.2003 - 01.2004
- Prepared and delivered lecture to nutrition students explaining normal kidney physiology as well as physiology of kidney failure
- Discussed causes of kidney failure, all available treatments, nutritional restrictions and involved medications.
Renal Dietitian, Boston Post Road Dialysis Center
06.2003 - 01.2004
- See above Renal Dietitian listing
Snappy Coach
02.2001 - 06.2003
- Assisted with computer training of SNAPPY software program and implementation of new processes to facility teammates
- Observed facility teammates utilizing SNAPPY and performing the new processes, and advise where needed
- Scheduled training sessions and certifications once training was completed
- Work closely with administrators, clinical training specialists, regional directors, and software trainers to develop most effective way to train each individual facility
- Collected appropriate patient and facility information for data entry
- Followed up with facilities to troubleshoot
- Performed 90-day mock audits to help prepare facilities for their 90-day audits
- Trained new SNAPPY Coach
- Attended weekly conference calls
- Attended Webex training sessions on SNAPPY new releases
- Piloted new release of SNAPPY
- Provide feedback about new release
- Provide feedback about documentation attached to new release
Renal Dietitian, White Plains and Port Chester Dialysis centers
02.1998 - 02.2001
- See above dietitian position
Education
Applied Professional Program - Nutrition And Dietetics
Hunter College
New York, NY01.1998
Master of Arts Degree - Nutrition Education
Immaculata College
Immaculata PA05.1997
Bachelor of Science - Foods and Nutrition
Marymount College
Tarrytown05.1995
Skills
- Coaching and Development
- Remote Instruction
- Nutritional Education
- Critical Thinking
- Strong communicator
- Detail Oriented
- Organized
- Clinical Dietetics
- Problem Solving
- Active Listening
- Creative Thinking
Certification
Registered Dietitian
Certified Dietitian – Nutritionist
Help Desk Analyst Certified
Timeline
Front Desk Supervisor
ELS Properties
07.2023 - Current
Specialist
IT Learning
04.2022 - 07.2023
Consulting Dietitian, Greystone Programs, Inc
09.2017 - 03.2020
Consulting Dietitian, Hudson Valley Cerebral Palsy Association
03.2014 - 09.2017
Renal Dietitian, Celia Dill Dialysis
09.2012 - 04.2022
Chair
Theatre Ensemble
03.2010 - 04.2022
Clinical Systems Analyst
DaVita
05.2009 - 09.2012
Telecommuting Senior Helpdesk Analyst
DaVita
01.2006 - 05.2009
Adjunct Professor of Nutrition
Marymount College
09.2004 - 12.2004
Facility Administrator
White Plains Dialysis Center
01.2004 - 01.2006
Guest Lecturer
Westchester Community College
12.2003 - 01.2004
Renal Dietitian, Boston Post Road Dialysis Center
06.2003 - 01.2004
Snappy Coach
02.2001 - 06.2003
Renal Dietitian, White Plains and Port Chester Dialysis centers
02.1998 - 02.2001
Applied Professional Program - Nutrition And Dietetics
Hunter College
Master of Arts Degree - Nutrition Education
Immaculata College
Bachelor of Science - Foods and Nutrition
Marymount College
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