Noor Afzali
Fremont,CA
Summary
Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Patient Financal Coordinator
Premier Health
Fremont, California
09.2018 - Current
- Developed financal plans with patients to assist them in meeting their financial obligations.
- Initiated contact with insurance companies to obtain additional information regarding claims.
- Reviewed patient accounts for accuracy and completeness, verifying insurance coverage and eligibility.
- Collaborated with billing staff to ensure timely filing of claims.
Kaiser Health Care Agent
Kaiser Permanente
San Bruno, CA
03.2012 - 04.2017
- Greeted customers and addressed their needs in a friendly and professional manner.
- Organized patients charting and administering medication.
- Ensured all medication administration was done on a timely matter, also training family members for patients discharge instructions.
- Assisted with training new staff members on properly patient handling.
Health Advisor
Kaiser Permanente
South San Francisco, CA
03.2010 - 03.2012
- Assisted nursing staff in providing basic patient care, such as taking vital signs and administering medications.
- Provided assistance to patients with activities of daily living, such as bathing and dressing.
- Transported patients to different locations within the facility or to appointments outside the facility.
- Observed patients' physical, mental, and emotional conditions and reported any changes to supervisor or nurse on duty.
Education
Bachelor of Science - Nursing
UCSF
San Francisco 06.2018
Skills
- Customer Service
- Conflict Resolution
- Medical Terminology
- Caring and Empathetic
- Explaining Policy and Procedures
- Verbal and Written Communication
- Office Administration
- Medical billing proficiency
- HIPAA Compliance
- Financial management expertise
- Claims Processing
- Strong analytical skills
Certification
- CPR Certified
- First Aid Certified
- Infection Control Certified
Timeline
Patient Financal Coordinator
Premier Health
09.2018 - Current
Kaiser Health Care Agent
Kaiser Permanente
03.2012 - 04.2017
Health Advisor
Kaiser Permanente
03.2010 - 03.2012
Bachelor of Science - Nursing
UCSF