Noor Bazzi
Dearborn,MI
Summary
Product Management professional with 4 years of experience in insurance operations and benefit implementation. Expert at aligning cross-departmental teams to streamline workflows and ensure regulatory compliance, while keeping a strong focus on the end-user experience.
Overview
7
7
years of professional experience
Work History
Insurance Product Management Representative 3
Humana
Dearborn, MI
03.2023 - Current
- MSB Implementation: Manage the setup and maintenance of Mandatory Supplemental Benefits (MSBs), serving as the point of contact to ensure benefits are updated correctly in internal systems and aligned across teams.
- Bid Filing & Product Development: Coordinate the annual bid-filing cycle with multiple Product Managers, assembling and submitting plan data so each Plan Benefit Package matches strategic and regulatory goals.
- Document Auditing: Audit Summary of Benefits, ANOCs, EOCs, and Benefit Grids, confirming that all member-facing language mirrors official filings and meets compliance standards.
- Strategic PM Support: Partner with Product Managers across business lines, advising on workflow impacts of benefit changes and troubleshooting issues throughout the development cycle.
- Workflow & Queue Management: Collaborate with the team to shape the production queue, prioritizing tasks and reallocating resources during peak seasons to ensure on-time delivery of all projects.
- Process Improvement: Identify recurring errors during audits and suggest workflow improvements to enhance internal quality control.
Pharmacy Technician
CVS Pharmacy
Dearborn, Michigan
10.2021 - 02.2023
- Workflow Management: Managed end-to-end insurance claim process, troubleshooting billing errors and resolving coverage issues to enhance patient experience.
- Operational Systems: Conducted regular inventory audits and utilized pharmacy software to track stock levels, maintaining operational efficiency and ensuring data accuracy.
Dental Assistant/Reception Coordinator
Beydoun & Associates
Dearborn Heights, Michigan
11.2019 - 10.2021
- Clinical Support: Provided chairside assistance during procedures and handled digital X-ray processing while maintaining high standards of patient care.
- Operations Coordination: Coordinated daily logistics including inventory procurement, schedule optimization, and insurance verification to streamline patient experience.
- Training & Onboarding: Led training and onboarding for new hires, creating standard workflows for clinical and administrative tasks to enhance team integration.
Education
Bachelor of Science - Psychology
Wayne State University
Detroit, MI08-2027
Associate of Science - Science
Henry Ford College
Dearborn, MI08-2020
Skills
- Lifecycle Management
- Bid Management
- Process Improvement
- Stakeholder Management
- Regulatory Compliance
- Quality Assurance (QA)
- Data Analysis & Integrity
- Product Documentation
- Advanced Excel
- Staff Training
- Patient Advocacy
- Problem-Solving
- Team Coordination
- Bilingual (English/Arabic)
Timeline
Insurance Product Management Representative 3
Humana
03.2023 - Current
Pharmacy Technician
CVS Pharmacy
10.2021 - 02.2023
Dental Assistant/Reception Coordinator
Beydoun & Associates
11.2019 - 10.2021
Bachelor of Science - Psychology
Wayne State University
Associate of Science - Science
Henry Ford College