Noor Fayyaz
Big Rapids,MI
Summary
A dynamic professional with a proven track record in a wide range of areas, including retail sales and automotive
technology. Competent in delivering exceptional customer service and exceeding sales targets in retail settings. A
certified vehicle mechanic with expertise in diagnostics and maintenance. Committed to achieving excellence through strategic problem-solving and a customer-centric approach.
Overview
8
8
years of professional experience
1
1
Certification
Work History
E-Commerce Sales Manager
One Way Parts Recyclers
Sugar Land, TX
10.2018 - 12.2020
- Plan and lead the daily operation of the Ecommerce area, ensuring the quality and integrity of both the product and the system inventory, from point of order to shipment
- Developed strong relationships with suppliers, resulting in improved product offerings and competitive pricing.
- Boosted e-commerce sales by implementing effective online marketing strategies and optimizing product listings.
- Managed time efficiently in order to complete all tasks within deadlines.
- Identified issues, analyzed information and provided solutions to problems.
Service Technician
Sewell Cadillac Of Houston
Houston, TX
08.2016 - 08.2018
- Utilized advanced diagnostic tools to quickly identify vehicle issues, reducing troubleshooting time and labor costs.
- Stayed current on industry trends, attending training seminars regularly to update skills as new technologies emerged in automotive repair.
- Collaborated with service advisors to provide accurate repair estimates and timelines to ensure clear communication with customers.
- Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
- proved adaptability by working on various teams involving roadside assistance and quick lube.
Sales and Marketing Specialist
Retail business Development
Houston, TX
01.2014 - 06.2016
- Boosted sales revenue by implementing effective marketing strategies and building strong client relationships.
- Expanded market reach by conducting thorough industry research and identifying potential new clients.
- Built local sales and marketing plan within defined territory.
- Trained new employees on customer service, money handling and organizing strategies.
- Generated valuable referrals from existing customers through proactive relationship management efforts.
Customer Service Representative
T-Mobile
Houston, TX
12.2012 - 11.2013
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Bachelor of Science - Automotive Engineering Technology
Ferris State University
Big Rapids, MI05.2024
Bachelor of Science - Automotive Technology
San Jacinto College
Pasadena, TX05.2018
Skills
- Brand Awareness
- Customer Retention
- Consultative Sales
- Problem Solving
- Product Merchandising
- Negotiation Tactics
- Pricing Strategy
- Microsoft Office
- Statistical Data Analysis
- Computer-Aided Design
- Technical Documentation
- Effective Communication Bilingual
Certification
Quality Technology
Timeline
E-Commerce Sales Manager
One Way Parts Recyclers
10.2018 - 12.2020
Service Technician
Sewell Cadillac Of Houston
08.2016 - 08.2018
Sales and Marketing Specialist
Retail business Development
01.2014 - 06.2016
Customer Service Representative
T-Mobile
12.2012 - 11.2013
Bachelor of Science - Automotive Engineering Technology
Ferris State University
Bachelor of Science - Automotive Technology
San Jacinto College
Similar Profiles
Wesley PennyWesley Penny
General Manager at Recyclers Depot / Pickers Self Service Auto PartsGeneral Manager at Recyclers Depot / Pickers Self Service Auto Parts
Colby CoatesColby Coates
Warehouse Worker at PC RecyclersWarehouse Worker at PC Recyclers
David StebbinsDavid Stebbins
Yard Spotter at VIM RecyclersYard Spotter at VIM Recyclers