Nora Benjamin
Reno,NV
Summary
Successful Medical Assistant with 25 plus years of experience in Supervising, patient care, referrals, and billing. Excellent customer service
Overview
19
19
years of professional experience
Work History
Assistant Manager
Diner On Main/Phat Cheeks Affliate
Bagdad, AZ
12.2023 - 04.2024
- Ensured compliance with all food safety regulations and sanitation standards.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
Food and Beverage Manager
Phat Cheeks Food Truck
Tempe, AZ
03.2022 - 03.2024
- Supervised and managed the daily operations of the food and beverage department, including staff scheduling, inventory control, cost management, menu planning and customer service.
- Organized special events such as banquets, receptions, weddings and other social functions to ensure successful execution of services.
- Ordered supplies for kitchen staff in order to maintain adequate levels of inventory for daily operations.
- Resolved customer complaints regarding meal quality or service issues in a timely manner while ensuring satisfaction is achieved.
- Monitored employee performance by providing constructive feedback as needed during shift changes or at end of shift reviews.
Private Nanny
Brianna Chinn
Reno, NV
12.2017 - 11.2021
- Organized and planned a variety of activities to stimulate physical, mental and emotional growth for the children.
- Provided supervision and guidance to ensure safety of children in all situations.
- Maintained a safe, healthy and nurturing environment for the children in their home.
- Communicated with parents regularly to discuss progress, concerns and any other issues related to the care of their children.
- Prepared meals according to dietary needs of the family's children.
- Took children on outings such as parks, library visits, sports events or educational trips.
- Engaged in creative play with the children such as reading stories, playing games or drawing pictures.
Clerical Assistant
Washoe County School District, Greenbrae Elementary
Reno, NV
04.2016 - 12.2017
- Greeted visitors and customers in a friendly, professional manner.
- Provided Clerical support for the Director, Assistant Director and Department Nurses
- Assisted with filing documents and maintaining records.
- Answered phone calls and directed them to the appropriate personnel.
- Provided administrative support for staff members.
- Scheduled meetings and appointments for department heads.
- Managed incoming and outgoing mail correspondence.
- Generated reports using database software programs.
- Inputted data into spreadsheets for tracking purposes.
- Prepared documents such as letters, memos, agendas.
- Scanned documents into digital format for storage purposes.
- Tracking and entering payroll hours for nurses.
- Keeping track of Clinical Procedure Nurses Scedules
Clinical Aide-Personal Care Aide
Washoe County School District
Reno, NV
11.2013 - 04.2016
- Management of the school clinic.
- Assisting injured students, assisting students with medications.
- Monitoring immunization reports.
- Filing and maintaining student records.
- Special projects for the principal and school secretary.
- Answering phones and calling parents
Lead Medical Assistant
Ralston Family Physicans
Reno, NV
10.2011 - 08.2013
- Supervised and trained medical staff on proper procedures for patient intake, examinations and treatments.
- Performed administrative duties such as filing, billing and coding of insurance claims.
- Provided assistance to physicians with clinical tasks such as measuring vital signs and administering medications.
- Ensured that all medical supplies were adequately stocked in the examination rooms.
- Reviewed patients' medical histories prior to their visits to ensure accuracy of information provided by the physician.
- Communicated effectively with patients regarding their health concerns or questions about treatment options.
- Conducted regular quality assurance checks to ensure that all safety protocols were being followed properly.
- Adhered strictly to HIPAA regulations when handling confidential patient information.
- Assisted physicians in performing minor surgeries or procedures when needed.
- Responded quickly and efficiently to emergency situations within the healthcare facility.
- Provided guidance and support for new employees during their orientation period.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
Student and Medical Billing Assistant
Paivamd
Reno, NV
05.2010 - 08.2011
- Updating relevant computer skills and taking a billing class.
- Billing Assistant to the office manager, bringing billing up to date, investigating denied claims.
- Organization of existing procedures to close out billing for Urgent Care that recently closed.
- Posting payments.
- Collection of past-due balances.
- Assisted in the development of marketing materials for student organizations.
Front Office Supervisor Lead Medical Assistant
North Valleys Urgent Care
Reno, NV
10.2005 - 11.2009
- Supervised front office staff, including hiring and training new employees.
- Handled customer complaints in a professional manner.
- Maintained accurate records of all guests' appointments and payments.
- Scheduled staff shifts and assigned duties as needed.
- Implemented policies and procedures related to the front office and back-office operations.
- Claim review for proper payments.
- Prior authorizations for in-office procedures, and referrals to other facilities.
- Scheduling appointments
Education
Medical Coding And Billing, Computers - Billing
New Horizons Computer Learning
Reno05-2010
Certified Medical Assistant - Medical Assisting
Sawyer College of Oxnard
Oxnard, CA09-1995
Skills
- Billing
- Recruiting and interviewing
- Scheduling and Referral Authorizations
- Schedule oversight
- Performance reviewing
- Supervising
Timeline
Assistant Manager
Diner On Main/Phat Cheeks Affliate
12.2023 - 04.2024
Food and Beverage Manager
Phat Cheeks Food Truck
03.2022 - 03.2024
Private Nanny
Brianna Chinn
12.2017 - 11.2021
Clerical Assistant
Washoe County School District, Greenbrae Elementary
04.2016 - 12.2017
Clinical Aide-Personal Care Aide
Washoe County School District
11.2013 - 04.2016
Lead Medical Assistant
Ralston Family Physicans
10.2011 - 08.2013
Student and Medical Billing Assistant
Paivamd
05.2010 - 08.2011
Front Office Supervisor Lead Medical Assistant
North Valleys Urgent Care
10.2005 - 11.2009
Medical Coding And Billing, Computers - Billing
New Horizons Computer Learning
Certified Medical Assistant - Medical Assisting
Sawyer College of Oxnard
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