Nora Bruyn
Customer Service Representative
Wurtsboro,NY
Summary
Result driven with good communication skills.
Deescalation ability, skilled in microsoft teams, Word , Powerpoint Presentations and telecommunication/email applications.
Currently interested in a position in customer service as a call center employee remote from home. As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills. Strong medical/pharmacological background in nursing care for the critically ill however I do not have a current license to practice due to injury.
Overview
22
22
years of professional experience
1
1
Certification
1
1
Hemodynamic Monitoring
1
1
EKG Admin & Interpretation
1
1
Ventilator/ Respiratory Support
1
1
Care of the Critically Ill Patient
Work History
Customer Service Representative
Anthem Blue Cross Blue Sheild
New York, NY
02.2022 - 07.2025
- Resolved customer inquiries efficiently, utilizing strong problem-solving skills.
- Assisted in updating customer account information within internal systems to ensure accuracy.
- Collaborated with team members to improve service delivery processes and enhance customer satisfaction.
- Educated customers on policy details and benefits, ensuring clear understanding of coverage options.
Registered Nurse
Suncoast Hospice
Palm Harbor, FL
03.2007 - 04.2010
- Administered medications and treatments according to established protocols and patient care plans.
- Collaborated with interdisciplinary teams to develop comprehensive patient care strategies.
- Monitored vital signs and documented changes in patients' conditions, ensuring timely interventions.
- Educated patients and families on disease management and post-hospitalization care procedures.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Provided support for patients'' families during difficult medical decisions or end-of-life care, serving as a liaison between the healthcare team and loved ones.
Registered Nurse, Intensive Care Unit
Mease Countryside Hospital
Safety Harbor, FL
11.2003 - 01.2006
- Monitored patient vital signs and administered medications according to established protocols.
- Collaborated with multidisciplinary teams to develop and implement individualized care plans.
- Assisted in the management of complex medical equipment for critical patients.
- Educated patients and families on care processes and recovery expectations.
- Improved patient outcomes by developing and implementing individualized care plans for critically ill patients.
- Administered medications and treatments as prescribed by physicians.
- Identified patients' current needs through careful observation, vitals monitoring and discussions with loved ones or patients.
- Facilitated smooth patient transitions from the ICU to other units by providing detailed reports and recommendations for ongoing care.
- Cared for wounds such as surgical sites and pressure sores to prevent infection and promote healing.
- Monitored patients' respiratory status and ventilator operation and made adjustments to promote stabilization.
Education
Associate of Science - Nursing
Rockland Community College
Suffern, NY05-1995
Associate of Science - Pre Requisites For ASN Degree
Orange County Community College
Middletown, NY02-1993
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Documentation
- Microsoft Office Suite
- Microsoft PowerPoint
- De-escalation techniques
- Building rapport
Certification
- CSR training completed 8 week program at Anthem Blue Cross Blue Shield
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Representative
Anthem Blue Cross Blue Sheild
02.2022 - 07.2025
Registered Nurse
Suncoast Hospice
03.2007 - 04.2010
Registered Nurse, Intensive Care Unit
Mease Countryside Hospital
11.2003 - 01.2006
Associate of Science - Nursing
Rockland Community College
Associate of Science - Pre Requisites For ASN Degree
Orange County Community College