Summary
Overview
Work History
Education
Skills
Certification
References
Languages
Timeline
Generic

Nora Carbajal

Houston,TX

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Assistant Manager

Sunglass Hut - Luxottica
Friendswood, TX
04.2024 - Current
  • Coaches team members on how to sell, talk to customers, and hit sales goals.
  • Tracks daily and weekly sales, and works to boost performance.
  • Handles customer issues, or complaints.
  • Make sure the store looks clean, organized, and merchandised correctly.
  • Keeps inventory stocked, and helps with shipments and restocks.
  • Helps manage the store when the store manager isn’t there.
  • Opens and closes the store, including counting drawers, setting alarms, etc.
  • Assist customers in selecting both sunglasses and prescription eyewear, ensuring proper frame fit and style based on lifestyle and prescription needs.

Assistant Manager / Lead

EZ Pawn
Houston, TX
01.2008 - 03.2024
  • Assisted in managing all aspects of store operations, including lending, retail sales, inventory control, and employee supervision.
  • Provided leadership and coaching to team members, ensuring top-tier customer service, and consistent sales performance.
  • Appraised high volumes of diverse merchandise, including jewelry, electronics, tools, and firearms, to determine appropriate loan values and resale pricing.
  • Supported and executed daily pawning operations: loan processing, renewals, redemptions, and forfeitures, ensuring accurate records in accordance with company policy and legal regulations.
  • Resolved escalated customer issues with professionalism, often turning complaints into positive customer experiences.
  • Ensured compliance with local, state, and federal regulations, including those related to firearms and short-term lending.
  • Performed cash-handling responsibilities, including drawer audits, bank deposits, and reconciliation of daily sales.
  • Maintained merchandising standards by organizing retail displays, restocking inventory, and promoting high-demand items.
  • I took the lead in opening and closing the store, ensuring all operational procedures were followed correctly and securely.

Pawnbroker/Lead Key Holder

EZ Pawn
Houston, TX
02.2005 - 01.2008
  • Evaluated and appraised a wide range of items, including electronics, jewelry, tools, firearms, and collectibles, to determine loan value and resale potential.
  • Provided short-term, collateral-based loans to customers, clearly explaining terms, interest rates, and repayment timelines.
  • Negotiated sales and purchases with customers to ensure profitable transactions.
  • Handled all aspects of the pawn process: intake, pricing, tagging, ticketing, and documentation.
  • Delivered excellent customer service in a fast-paced environment, resolving disputes, and building repeat business.
  • Managed point-of-sale systems and cash registers, including cash handling, daily reconciliation, and balance reporting.
  • Supported store opening and closing procedures, and trained new employees on pawn shop operations.

Education

High School -

Cesar Chavez High School
Houston, TX
01.2003

Pharmacy Technician Certificate -

Houston Community College
Houston, TX

Skills

  • Customer service
  • Fast learner
  • Attention to detail
  • Managerial experience
  • Communication
  • Challenge acceptance
  • Professionalism
  • Friendliness
  • Leadership
  • Decision-making
  • Adaptability and flexibility
  • Positive attitude
  • Problem-solving aptitude
  • Multitasking
  • Team leadership
  • Excellent communication

Certification

Pharmaceutical technician certification.

References

  • Rogelio Garcia, Manager, (915)929-1672
  • Ofelia Macklin, Co-worker, (346)417-6105
  • Jessica Leyva, Co-worker, (832)884-5950
  • Fernando Castaneda, Manager, (915-346-9397)

Languages

English
Professional
Spanish
Professional

Timeline

Assistant Manager

Sunglass Hut - Luxottica
04.2024 - Current

Assistant Manager / Lead

EZ Pawn
01.2008 - 03.2024

Pawnbroker/Lead Key Holder

EZ Pawn
02.2005 - 01.2008

High School -

Cesar Chavez High School

Pharmacy Technician Certificate -

Houston Community College

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