Nora Cooper
Forest Grove,OR
Summary
Professional and knowledgeable office assistant offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
6
6
years of professional experience
Work History
Sales Associate
See's Candies
11.2023 - Current
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
Office Assistant
Abacus Tax Service
01.2023 - 04.2024
- Interacted with customers by phone, email, or in-person to provide information.
- Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
- Coordinated master schedule by booking and rescheduling appointments and balancing workloads.
Customer Service Representative
Slowrise Bakehouse
11.2021 - 12.2022
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Developed and maintained positive relationships with customers to enhance service.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Office Assistant
Pacific University, College of Business
10.2019 - 05.2021
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
Client Service Coordinator
Banfield Pet Hospital
04.2018 - 02.2020
- Confirmed appointments, communicated with clients, and updated client records.
- Trained and supervised junior customer service representatives on best practices to meet organization goals.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
Education
Bachelor of Arts - Fine Arts
Pacific University
Forest Grove05.2021
High School Diploma -
Forest Grove High School
Forest Grove, OR05.2016
Skills
- Employee Training
- Multi-Line Phone Proficiency
- Schedule Management
- Verbal and Written Communication
- Payment Processing
- Filing
- Proactive and Hardworking
- Upbeat Personality
- Customer Service
Timeline
Sales Associate
See's Candies
11.2023 - Current
Office Assistant
Abacus Tax Service
01.2023 - 04.2024
Customer Service Representative
Slowrise Bakehouse
11.2021 - 12.2022
Office Assistant
Pacific University, College of Business
10.2019 - 05.2021
Client Service Coordinator
Banfield Pet Hospital
04.2018 - 02.2020
Bachelor of Arts - Fine Arts
Pacific University
High School Diploma -
Forest Grove High School