Nora Hanon
Operations And Administrative Specialist
Queens,NY
Work Preference
Summary
Professional with significant experience in administrative support and office management. Strong focus on team collaboration and achieving results. Skilled in scheduling, communication, and problem-solving. Reliable, adaptable, and ready to contribute to organizational success.
Overview
7
7
years of professional experience
2
2
Languages
3
3
years of post-secondary education
Work History
Founder & Remote Ops Assistant
Paper Doll Office
09.2020 - Current
- Established a successful business by identifying market needs and developing innovative solutions.
- Implemented efficient operational processes to optimize productivity and resource allocation.
- Increased efficiency by implementing new processes and providing administrative support to management.
Customer Support Analyst (E-Commerce)
Life is Good
09.2023 - 09.2024
- Developed and implemented strategies for improving the overall customer experience, fostering long-term loyalty and trust.
- Partnered with sales, operations and field service teams to coordinate solutions.
- Served as an escalation point for urgent or complicated cases, applying expertise to address critical issues effectively.
Operations & Administrative Coordinator
Homecoming
06.2022 - 08.2023
- Supported project management efforts by tracking deadlines, maintaining documentation, and communicating progress updates to stakeholders.
- Collaborated closely with department heads for strategic planning purposes while ensuring their alignment with overall organizational goals.
- Maintained a well-organized filing system to ensure easy access to important records and documents.
- Reduced expenses by monitoring budgets, tracking expenditures, and identifying cost-saving opportunities.
Operations & HR Assistant
Café Kitsuné
01.2021 - 07.2022
- Opened 3 stores in North America, managing vendors, project logistics, and documentation.
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Streamlined HR processes by implementing new administrative systems and tools, resulting in improved efficiency.
- Managed complex scheduling tasks for multiple team members, ensuring deadlines were met consistently.
Education
High School Diploma -
Foothill High School
Henderson, NV 08.2010 - 06.2012
No Degree - International Foundation Program
South China University of Technology
Guangdong, China 11.2012 - 12.2013
Skills
Office administration support
Accomplishments
- Tracked onboarding and PTO for 30+ staff. Cut HR errors by 25%.
- Managed executive calendars. Reduced meeting conflicts by 40%.
- Helped 4 managers create SOPs for 2 departments.
- Fixed workflow gaps. Cut onboarding time by 25%.
- Handled 75+ daily support tickets. Maintained 98% satisfaction.
- Flagged ticket duplication. Escalated issues to engineering.
- Improved support docs. Cut repeat tickets by 40%.
- Used Excel to track staffing and deliverables. Boosted team output.
- Coordinated vendors for 3 store openings. Met all project timelines.
- Ran task boards in Trello and Slack. Delivered 98% of projects on time.
Timeline
Customer Support Analyst (E-Commerce)
Life is Good
09.2023 - 09.2024
Operations & Administrative Coordinator
Homecoming
06.2022 - 08.2023
Operations & HR Assistant
Café Kitsuné
01.2021 - 07.2022
Founder & Remote Ops Assistant
Paper Doll Office
09.2020 - Current
No Degree - International Foundation Program
South China University of Technology
11.2012 - 12.2013
High School Diploma -
Foothill High School
08.2010 - 06.2012
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