Summary
Overview
Work History
Education
Skills
Timeline
Generic
Nora Hollingsworth

Nora Hollingsworth

Bellingham,WA

Summary

Experienced Manager, Server & Cook with over 10 years of experience in Food and Customer Service. Excellent reputation for resolving problems and improving customer satisfaction. Looking to join a team to utilize my joy for connecting with people, skills in a second language, and knowledge of the food industry to learn and grow with a company.

Overview

10
10
years of professional experience

Work History

Kitchen Manager

Cafe Rumba
Bellingham, WA
03.2019 - Current
  • Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
  • Checked and tested foods to verify quality and temperature.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
  • Followed standardized recipes set by Chef for production of breakfast, lunch and dinner meals.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Purchased food and cultivated strong vendor relationships while maintaining food cost and budget.

Kitchen Line Cook

Tin Shed Garden Cafe
Portland, OR
03.2021 - 08.2022
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Typically cooked for over 200 table groups daily.

Barista

New Cascadia Traditional | Gluten Free Bakery
Portland, OR
09.2020 - 04.2021
  • Opened and closed bakery providing optimal customer service for walk-up and phone orders
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.

Education

Bachelor of Arts - Interdisciplinary Studies/Conflict Resolution

Western Washington University
Bellingham, WA
12.2023

Associate of Arts - Arts & Sciences

Whatcom Community College
Bellingham, WA
06.2020

Skills

  • Problem Solving
  • Team Leadership
  • Conflict Resolution
  • Time Management
  • Coaching and Mentoring
  • Reliable and Responsible
  • Calm and Pleasant Demeanor
  • POS Terminal Operation
  • Quality Assurance
  • Inventory Management
  • Monitoring Food Preparation

Timeline

Kitchen Line Cook

Tin Shed Garden Cafe
03.2021 - 08.2022

Barista

New Cascadia Traditional | Gluten Free Bakery
09.2020 - 04.2021

Kitchen Manager

Cafe Rumba
03.2019 - Current

Bachelor of Arts - Interdisciplinary Studies/Conflict Resolution

Western Washington University

Associate of Arts - Arts & Sciences

Whatcom Community College

Similar Profiles

CREATE PROFILE
Nora Hollingsworth