Nora Jones
Mesa,Arizona
Summary
Entrepreneurial Owner with experience and solid history of business success. Built operations from ground up with strategic and scalable approaches. Well-oriented to quickly identify and capitalize on emerging opportunities.
Overview
4
4
years of professional experience
Work History
MANAGING OWNER
P.C.P.
Phoenix, AZ
12.2006 - 08.2010
- Implemented new processes or systems to streamline operations.
- Maintained strict adherence to relevant laws, regulations, policies, and procedures.
- Utilized customer feedback surveys to identify specific areas requiring improvement in order to boost overall customer satisfaction.
- Created marketing plans to promote products and services in the local area.
- Resolved customer complaints while maintaining company standards.
- Negotiated contracts with vendors for materials or services at competitive prices.
- Conducted market trend analysis to identify growth opportunities.
- Organized periodic meetings with staff to foster collaboration and monitor work milestones.
- Identified risks associated with operations and developed mitigation plans accordingly.
- Monitored competitors' activities in order to anticipate changes in the marketplace.
- Led and motivated team members to achieve high levels of productivity.
- Maintained detailed budget, tracked financial results, and identified areas for improvement.
- Resolved issues expeditiously through thorough research and prompt decision-making.
- Managed inventory levels by ordering supplies when necessary and monitoring stock levels.
- Provided guidance throughout the employee lifecycle.
- Formulated and implemented initiatives to drive revenue growth, minimize costs, and enhance client satisfaction.
- Managed employee interviewing process and facilitated training sessions.
- Organized and updated records relating to production, inventory, income, and expenses.
- Utilized social media platforms to promote the business and increase brand identity, resulting in increased revenue.
- Maintained payroll system, accurately processing employee compensation on a regular basis.
- Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
- Created strategic pricing models by analyzing market data and staying up-to-date with industry trends.
- Analyzed financial statements and trends, effectively managing cash flow and making informed business decisions.
- Managed company's online presence through social media and marketing activities, increasing brand visibility and customer acquisition.
- Developed business from ground up and prepared records and operations for smooth handover to new owners.
- Mentored and trained new hires on sales techniques and customer service procedures.
- Managed procurement process, negotiating contracts with suppliers to ensure cost-effective purchase of supplies and services.
- Identified and recruited staff members, including managers and sales personnel.
- Conducted regular meetings with employees to review progress towards company goals.
- Resolved conflicts between employees or customers in a timely manner.
- Developed systems to track sales performance and analyze data trends, resulting in increased profitability.
- Enhanced the overall customer experience through the establishment of a comprehensive customer service policy.
Education
High School Diploma -
Casa Grande Union High School
Casa Grande, AZ05-1990
Some College (No Degree) - Criminal Justice
REMINGTON COLLEGE
Tempe, AZSkills
- Cost Reduction
- Client Service
- Sales Development
- Cost Control and Budgeting
- Quality Assurance
- Incident Response
- Customer Service
- Driven and Determined
- Staff hiring
- Attention to Detail
- Issue Resolution
- Customer Relations
- Negotiation and Persuasion
Timeline
MANAGING OWNER
P.C.P.
12.2006 - 08.2010
High School Diploma -
Casa Grande Union High School
Some College (No Degree) - Criminal Justice
REMINGTON COLLEGE