Summary
Overview
Work History
Education
Skills
Timeline
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Nora Mena

Kenosha

Summary

Dynamic sales associate with a proven track record at Old Navy, excelling in customer service and relationship building. Skilled in time management and problem-solving, I foster engaging environments that enhance customer loyalty. Certified swim instructor adept at promoting confidence and skill development in students, ensuring a positive learning experience.

Overview

4
4
years of professional experience

Work History

Sales Associate

Old Navy
04.2022 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to build rapport and loyalty.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.

Swim Instructor

Swimtastic Swim School
04.2021 - 11.2021
  • Taught daily swim instruction to students varying in ages and skill levels.
  • Maintained CPR, First Aid, and lifeguard certifications to ensure preparedness for emergency situations during lessons.
  • Promoted a fun learning environment through engaging activities and games designed to reinforce essential swimming skills.
  • Improved swimmer confidence by providing consistent positive reinforcement and constructive feedback on technique.
  • Took notes strengths and weaknesses of each child in class to track progress.

Education

Bachelor of Science - Psychology

Marquette University
Milwaukee
05-2027

High School Diploma -

Harborside Academy
Kenosha, WI
06-2023

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills

Timeline

Sales Associate

Old Navy
04.2022 - Current

Swim Instructor

Swimtastic Swim School
04.2021 - 11.2021

Bachelor of Science - Psychology

Marquette University

High School Diploma -

Harborside Academy
Nora Mena