NORA N QUINTANA
Austin,TX
Summary
Experienced Medical Assistant/Center Manager with over 20 years of success in patient screening, technical and supportive services, and department management. Skilled in collecting, handling, and processing specimens, demonstrating proficiency in efficiently running a clinic.
Overview
5
5
years of professional experience
Work History
Center Manager
Nova Medical Center
Austin, TX
03.2020 - Current
- Oversaw the recruitment, hiring, and onboarding processes to ensure a skilled workforce capable of meeting center objectives.
- Checked facility, employee work and service levels to maintain compliance with company and industry standards.
- Established performance metrics and conducted regular evaluations to identify areas for improvement and drive continuous growth.
- Promoted a culture of teamwork through effective leadership, open communication channels, and regular team-building activities.
- Enhanced customer satisfaction by implementing efficient service delivery strategies and streamlining center operations.
- Successfully resolved client concerns by actively listening to their needs and proposing viable solutions that met their expectations.
- Managed work and performance of more than Number employees.
- Streamlined center operations, achieving higher efficiency by redesigning workflow processes.
- Improved team morale and cohesiveness by initiating regular team-building activities.
- Boosted customer satisfaction, meticulously tracking and addressing feedback for continuous service improvement.
- Reported issues to higher management with great detail.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
Associate Degree In Nursing - Nursing
Laredo Community College
Laredo, TXMedical Assistant/ Phlebotomy - Nursing
Texas Carrers Institute
Laredo, TX05.2003
Skills
- Operations management
- Staff leadership
- Interdepartmental collaboration
- Facility management
- Team supervision
- Compliance monitoring
- Staff development
- Customer service
- Decision-making
- Employee development
- Schedule management
- Performance evaluation and monitoring
- Team leadership
- Effective leader
- Scheduling
- Inventory management
- Staff management
- Relationship building
- Organizational structuring
- Payroll administration and timekeeping
- Goal setting
- Customer relations
- Performance improvements
- Performance improvement
- Strategic planning
- Supplier monitoring
- Process improvements
- Staff scheduling
- Staff training/development
Languages
Spanish
Native or Bilingual
Timeline
Center Manager
Nova Medical Center
03.2020 - Current
Associate Degree In Nursing - Nursing
Laredo Community College
Medical Assistant/ Phlebotomy - Nursing
Texas Carrers Institute