Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Nora Robles

La Porte,TX

Summary

Motivated Customer Service Manager focused on satisfying customers, building loyalty and driving retention processes. Demonstrates superb judgment in balancing customer, employee and company objectives. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

34
34
years of professional experience

Work History

Inside Sales /Front Office Manager

Champlain Cable
Stafford, TX
05.2005 - Current
  • Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
  • Developed and implemented strategies for providing excellent customer service experience.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
  • Explained benefits, features and recommendations to maximize client retention.
  • Maintained accurate records of customers' interactions with the company in order to provide better future services.
  • Reviewed accounts for payments received or approved credit arrangements.
  • Performed administrative tasks such as filing paperwork, preparing reports or updating databases when needed.
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Orchestrated staff meetings to maintain open communication and quickly address concerns.

Manufacture Supervisor

Oyo Geospace
Houston, TX
11.1989 - 01.2005
  • Ensured adherence to safety protocols and regulations in the manufacturing process.
  • Monitored production performance and ensured quality standards were met.
  • Planned, coordinated, and monitored daily operations of the manufacturing department.
  • Developed standard operating procedures for the manufacturing process.
  • Supervised a team of 30+ employees in the manufacturing area.
  • Assigned tasks to staff based on their qualifications and experience level.
  • Prepared monthly reports summarizing production activity and presented them to management.
  • Determined areas in need of improvement and managed resolutions.
  • Provided employee coaching and employment decisions.
  • Managed areas of manufacturing, safety, inventory control and process implementation.
  • Enforced company policies, answered coworkers' questions and trained new personnel.
  • Tracked progress on projects and provided timely feedback to staff members.
  • Monitored employee productivity to provide constructive feedback and coaching.

Education

High School Diploma -

Pasadena High School
Pasadena, TX
05-1980

Skills

  • Detail-oriented
  • Empathy
  • Communication
  • Leadership
  • Team Building and Leadership
  • Staff Management
  • Purchasing and Procurement
  • Coordinating Service Initiatives
  • Excellent Time Management Skills
  • Schedule Management
  • Expertise in Sales
  • Issue Resolution
  • Relationship Building
  • Time Management
  • Administrative Support
  • Sales Proficiency
  • Decision-Making
  • Customer Relations
  • Training and Coaching
  • MS Office
  • Problem-Solving
  • Staff Training
  • Deadline-Oriented
  • Workforce Management
  • Positive and Constructive Feedback
  • Customer Retention
  • Focused on Customer Satisfaction
  • Tactful and Diplomatic

Accomplishments

  • Successful ISO audit in 2022 and 2023
  • Communicates effectively.
  • Demonstrates effective leadership.
  • Solves problems and makes decisions independently and proactively.
  • Manages multiple priorities and deadlines.
  • Uses computers and software programs proficiently.

Languages

Spanish
Native/ Bilingual
English
Native/ Bilingual

Timeline

Inside Sales /Front Office Manager

Champlain Cable
05.2005 - Current

Manufacture Supervisor

Oyo Geospace
11.1989 - 01.2005

High School Diploma -

Pasadena High School

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Nora Robles