Nora Yearin
SCOTTSDALE,Arizona
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Outgoing and friendly Lead Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Barista
Dutch Bros
05.2022 - Current
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Cashier/Shake Maker
One Stop Nutrition
06.2021 - 05.2022
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Tallied cash drawer at beginning and end of each work shift.
Restaurant Hostess
Wok N Roll Sushi Bar
01.2021 - 11.2021
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Answered customer questions about hours, seating, and menu information.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
Education
No Degree - Business Administration And Management
Maricopa Community Colleges - Scottsdale Community College
Scottsdale, AZ05.2024
High School Diploma -
Pinnacle High School
Phoenix, AZ05.2022
Skills
- Ordering Procedures
- Cash Handling
- Soft Selling
- Up-Selling
- Opening and Closing Duties
- Team Player
- Active Listener
- Friendly and Outgoing
- Stress management
- Adaptability
Certification
- Food Handlers Card License - 07/01/2025
Timeline
Barista
Dutch Bros
05.2022 - Current
Cashier/Shake Maker
One Stop Nutrition
06.2021 - 05.2022
Restaurant Hostess
Wok N Roll Sushi Bar
01.2021 - 11.2021
No Degree - Business Administration And Management
Maricopa Community Colleges - Scottsdale Community College
High School Diploma -
Pinnacle High School
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