Nora Elyn Villarreal
Cruisers Cafe
Williams,AZ
2
Languages
11
years of professional experience
Results-driven and dynamic professional with experience in employee relations, onboarding, and team leadership. Skilled in conflict resolution and HR policy implementation, contributing to enhanced operational efficiency and customer satisfaction.
Work History
Food and Beverage Server and Assistant Manager
7 Years 1 Month- Managed daily operations, including safe and cash handling, tip pooling and distribution, inventory management and restaurant opening and closing procedures.
- Assisted in new employees onboarding and trained new servers on menu items and service protocols.
- Assisted in training new servers on menu items and service protocols.
- Supported the transition to a new POS System, setting it up and training employees on how to use it, at Cruisers and the GCBC locations in Page and Kingman, AZ, as well as assisting with the opening and operation of the new locations.
- Delivered exceptional customer service, ensuring satisfaction and repeat business.
Project Manger
2 Years 2 Months- Developed comprehensive project plans, aligning resources and timelines with organizational goals.
- Led cross-functional teams to ensure project milestones were met on time and within budget.
- Delivered daily and weekly productivity reports.
- Facilitated staff meetings to gather requirements and provide progress updates effectively.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
Project Manager, Client Services
10 Months- Led cross-functional teams to deliver client projects on time and within budget.
- Developed and implemented project management methodologies to enhance operational efficiency.
- Mentored junior project managers, fostering professional growth and skill development.
- Analyzed project performance data to identify areas for improvement and implement corrective actions.
Education
Bachelor of Science - Human Resources Management
Skills
Employee relations
Recruiting and interviewing
Onboarding and orientation
Conflict resolution
HR policies and procedures
Team leadership
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Interests
Enjoy cooking and baking for my family and friends.
Rescue dogs and other small animals
Avid Reader
Timeline
Food and Beverage Server and Assistant Manager
Cruisers Cafe
06.2019 - 07.2026Read More
Project Manger
Piedra Cerulea
04.2017 - 06.2019Read More
Project Manager, Client Services
Fundacion Borquez-Schwarzbeck
11.2015 - 09.2016Read More
Instituto Tecnologico De Sonora
Bachelor of Science from Human Resources Management
Read More