Norah Baribault
Sammamish,Washington
Summary
Motivated individual with hands-on experience in team leadership and customer service within fast-paced environments. Engages in training and mentoring while managing shift operations, showcasing strong organizational and interpersonal skills. Eager to apply marketing knowledge and practical insights to support projects and drive results.
Overview
3
3
years of professional experience
Work History
Shift Manager
Vertex Arena
Redmond, WA
11.2022 - 04.2024
- Worked directly within all four departments as the first Shift Lead, gaining cross-functional insight to identify inefficiencies and implement strategic improvements.
- Managed and facilitated our front-desk department to proficiently operate the scheduling of birthday parties/events. Oversaw the company calendar of all events and curated employee schedules to match, optimizing labor and efficacy in every department. Personally led hiring, onboarding and training of new hires.
- Reworked and built up the department facilitating birthday parties in order to generate business and customer success and satisfaction. Accordingly reworked kitchen department and full menu allowing for a complete restaurant as well as fully catered birthday parties through accurate product ordering and employee scheduling. Utilized space within the company to expand and allow for scheduling of more parties.
- Managed inventory and all kitchen performance to prepare for events, keeping track and ordering all food and drink relative to company calendar as well as predicted customer traffic. Worked hands-on with restaurant serving and taking orders.
- Achieved higher employee retention rates by fostering a positive work environment through effective communication and organization between all departments. Gained an influx of skills regarding scheduling, management, innovative ideas, communication and pursuing ideas of reworking departments internally with owner.
Shift Leader
Blazing Bagels
Bellevue, WA
08.2024 - 01.2026
- Supervised daily operations, inventory management, and employee performance to ensure efficient workflow and high-quality product delivery.
- Trained and mentored new team members on bagel preparation and customer service standards while overseeing and managing current employee performance, scheduling and communication.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Supported a culture of continuous improvement by identifying and addressing areas for potential growth, both individually and as a team. Collaborated with management on promotional strategies and product ideas to increase sales and customer satisfaction.
- Completed cash and credit card transactions accurately using POS software. Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Demonstrated strong multitasking skills, preparing multiple food orders simultaneously in a clean organized space without sacrificing quality or customer satisfaction.
Education
No Degree - Marketing With Minor in Nutrition & Psychology
San Diego State University
San Diego, CA05-2029
High School Diploma -
Eastlake High School
Sammamish, WA06-2025
Skills
- Positive attitude
- Team leadership
- Customer service focus and management
- Operations support
- Interpersonal relations
- Cash and credit card handling- POS system operation
- Sales, upselling and scheduling
- Professional appearance
- Strong verbal and written communication
- Creative problem solving
Languages
Sign Langauage
Limited Working
Interests
- Passionate about balancing physical health with mental and emotional wellness Studying psychology and nutrition alongside marketing major
- Passion for movement and working out to foster personal growth and improvement Eager to share those interests with others
- Volunteer Work with animal shelters and fostering dogs
- Love for community service and any outreach projects
Timeline
Shift Leader
Blazing Bagels
08.2024 - 01.2026
Shift Manager
Vertex Arena
11.2022 - 04.2024
No Degree - Marketing With Minor in Nutrition & Psychology
San Diego State University
High School Diploma -
Eastlake High School