Norah Barrera
Las Vegas,NV
Summary
Hospitality professional with over 20 years experience at timeshare properties. Well versed in many aspects of both Housekeeping and Maintenance. Excited to learn and excel in other departments when the opportunity or need arises. Team player with the desire to provide the best service possible to guests while fostering a positive, goal-oriented culture in the department.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Executive Housekeeper
WorldMark By Wyndham (Travel and Leisure) Vacation Resorts
8601 S. Las Vegas Boulevard Las Vegas, NV 89123
05.2018 - Current
- Eight years progressive experience in both Housekeeping and Maintenance within the organization.
- Manage and motivate Associates to meet or exceed company goals.
- Perform regular room inspections and provide feedback to the team and Leadership.
- Maintain communication between all departments to ensure room readiness for arrivals.
- Provide excellent internal and external customer service
- Assist Associates with administrative needs- address changes, Workstamp, ADP, PTO requests and learning in Workday
- Maintain inventory records and ensure Associates have the tools needed to complete their tasks, including ISM.
- Supervise facility operations including RPMs, Deep Cleans, preventative maintenance, common area projects and double checking extinguishers.
- Coordinate with third party vendors on projects.
- Acting Maintenance Manager from 7/2023-1/2024
- Executive Housekeeper 3/2024- Present
- Supervised housekeeping staff (between 85-110 associates) to ensure compliance with quality and cleanliness standards.
- Trained new team members on best practices for cleaning and customer service.
- Conducted regular inspections of guest rooms and common areas to maintain high standards.
- Managed budgets for labor, supplies, and equipment, optimizing resource allocation while maintaining service excellence.
Executive Housekeeper
Westgate Resorts
Multiple States
01.2003 - 05.2018
- Began Housekeeping in Arizona. In 2005 I was promoted to Executive Housekeeper. Learned and performed all tasks associated with the role.
- In 2009, I was relocated to Branson, MO and tasked with overseeing 212 new units being constructed and the staffing for those units in additon to managing the existing 500 units.
- In 2011 & 2013 I was tasked with the training and recruitment of team members at sister properties in Branson, Missouri and Tunica, Mississippi
- Responsible for inventory, purchasing, labor standards and safety compliance.
- Reduction in accidents in Housekeeping by 33% from 2015-2016. Additional 13% reduction from 2016-2017
- Ambassador of the Month award winner 7 times from 2005-2013
- Highest GSI (People Metrics score) Company wide January 2018
Education
Associate of Science - Criminal Justice/Spanish
John A Logan College
Carterville, ILSkills
- Cleaning practices
- Performance Improvements
- Interviewing / Recruitment
- Attention to detail
- Documentation
- Purchasing
- Health and safety regulations
- Friendly Positive Attitude
- Inventory Monitoring
- Financial Statement Preparation
Certification
- CPO Certified
- CPR Certified
Languages
Spanish
Native or Bilingual
Timeline
Executive Housekeeper
WorldMark By Wyndham (Travel and Leisure) Vacation Resorts
05.2018 - Current
Executive Housekeeper
Westgate Resorts
01.2003 - 05.2018
Associate of Science - Criminal Justice/Spanish
John A Logan College