Norah brigham
Samantha Ritchie
Savanna,IL
4
years of professional experience
Dedicated worker with strong time management and attention to detail. Skilled in cash handling and maintaining cleanliness in fast-paced environments. Committed to delivering exceptional customer service and supporting team success.
Work History
Barista
1 Year 4 Months- Crafted high-quality espresso beverages with precision and attention to detail.
- Assisted customers with menu selections, providing personalized recommendations based on preferences.
- Operated point-of-sale system accurately, processing transactions swiftly and efficiently.
- Maintained cleanliness and organization of workstations to ensure efficient service.
- Trained new staff on coffee preparation techniques and customer service protocols.
- Monitored inventory levels, assisting in restocking supplies to prevent shortages during busy periods.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Waitress
1 Year 3 Months- Managed multiple tables efficiently, ensuring timely order delivery and guest satisfaction.
- Delivered exceptional customer service in high-volume restaurant environment.
- Collaborated with kitchen staff to communicate special requests and dietary restrictions.
- Trained new hires on menu offerings, service protocols, and operational procedures.
- Maintained cleanliness and organization of dining area, enhancing overall guest experience.
- Utilized POS system for accurate order processing and payment transactions.
- Resolved customer concerns promptly, improving retention and loyalty rates.
Housekeeper
11 Months- Implemented efficient cleaning routines, enhancing overall productivity and service quality.
- Maintained cleanliness and organization of guest rooms according to established standards.
- Performed thorough cleaning of common areas, ensuring a welcoming environment for guests.
- Trained new staff on proper cleaning techniques and safety protocols, fostering team development.
Education
Associate of Science - Environmental Science
Bachelor of Science - Environmental Science
Skills
Cash handling
Customer engagement
Cleanliness
Opening and closing duties
Time management
Team player
Friendly and outgoing
Timeline
Barista
Samantha Ritchie
03.2025 - 07.2026Read More
Waitress
Sippi Side Bar and Grill
05.2023 - 08.2024Read More
Housekeeper
Savanna Inn & Suites
05.2022 - 04.2023Read More
University of Iowa
Bachelor of Science from Environmental Science
Read More
Highland Community Colledge
Associate of Science from Environmental Science
Read More