Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Norah Rosas Rosales

Marietta,Georgia

Summary

Dynamic and customer-focused Sales Associate at Michael's Arts & Crafts Store, skilled in building relationships and enhancing store performance. Proven problem-solver with polished people skills, adept at managing high-stress situations while maintaining a professional demeanor. Committed to delivering exceptional client service and fostering a positive shopping experience.

Overview

2
2
years of professional experience

Work History

Sales Associate

Michael's Arts & Crafts Store
08.2023 - 03.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.

Swim Instructor

YMCA
06.2022 - 05.2023
  • Taught daily swim instruction to students varying in ages and skill levels.
  • Maintained CPR, First Aid, and lifeguard certifications to ensure preparedness for emergency situations during lessons.
  • Promoted a fun learning environment through engaging activities and games designed to reinforce essential swimming skills.
  • Improved swimmer confidence by providing consistent positive reinforcement and constructive feedback on technique.
  • Took notes strengths and weaknesses of each child in class to track progress.
  • Increased swimmer safety by enforcing pool rules and maintaining vigilant supervision during lessons.
  • Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
  • Adjusted lesson pacing according to individual student needs while adhering to established curriculum guidelines, ensuring optimal progress for all learners.
  • Assisted in setting up pool deck, cleaning up public areas and closing pool in unsafe conditions.

Education

Psychology

Lassiter High School
Marietta, GA
05-2029

Skills

  • Customer service
  • Teamwork and collaboration
  • Problem-solving skills
  • Professional demeanor
  • Adapt to diverse groups
  • Cleaning techniques
  • Listening skills
  • Excellent people skills

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Sales Associate

Michael's Arts & Crafts Store
08.2023 - 03.2024

Swim Instructor

YMCA
06.2022 - 05.2023

Psychology

Lassiter High School

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