NORAN HAFEZ
Anaheim
Summary
Experienced professional with a background in retail operations, customer service, sales, and HR support. Skilled in team coordination, customer relationship management, and maintaining efficient day-to-day operations in fast-paced work environments.
Overview
7
7
years of professional experience
Work History
Assistant Manager
H&S
Los Alamitos, CA
06.2024 - Current
- Supported administrative staff with accurate data entry for important documents and reports.
- Supervised daily store operations and coordinated staff activities.
- Managed cash handling, inventory control, and customer service operations.
- Resolved customer concerns efficiently while maintaining high service standards.
- Supported sales growth and operational targets in a fast-paced retail environment.
E-commerce Perfumes Specialist
Sphinx Fragrances
Anaheim
10.2024 - 12.2024
- Optimized inventory management, minimizing waste and reducing costs.
- Enhanced customer satisfaction with timely and accurate issue resolution.
- Succeeded in meeting daily targets consistently, demonstrating reliability and commitment to excellence in performance.
HR Generalist
Teletrust Communication
Cairo, Egypt
08.2022 - 01.2024
- Maintained up-to-date knowledge of employment laws, ensuring company-wide compliance with applicable regulations affecting HR operations.
- Managed payroll processing for company employees, ensuring timely payments and accurate deductions.
- Streamlined personnel record-keeping processes, resulting in improved efficiency and data accuracy.
- Initiated and maintained personnel and employee-related files and records and established archives to support internal audits.
HR Coordinator
Atheel Contact Center
Egypt
01.2020 - 08.2022
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- handles medical insurance approvals requests.
- Trach and follow up on attendance , absence, and annual leaves of all employees
Loan Sales Agent
Commercial International Bank - CIB
Cairo, Egypt
05.2019 - 11.2019
- Built strong relationships with clients and promoted banking products.
- Assisted customers with loan applications and financial services.
- Maintained high customer service standards and handled client inquiries.
- Supported sales targets through effective communication and relationship management.
Education
BBA - Business Administration And Management
Ain Shams University
Cairo, Egypt2018
Skills
- Customer service
- Money handling
- Team leadership
- Conflict resolution
- Operations management
- Sales strategies
- Customer relationship management (CRM)
- Microsoft office
Languages
Arabic
Native or Bilingual
English
Professional Working
Timeline
E-commerce Perfumes Specialist
Sphinx Fragrances
10.2024 - 12.2024
Assistant Manager
H&S
06.2024 - Current
HR Generalist
Teletrust Communication
08.2022 - 01.2024
HR Coordinator
Atheel Contact Center
01.2020 - 08.2022
Loan Sales Agent
Commercial International Bank - CIB
05.2019 - 11.2019
BBA - Business Administration And Management
Ain Shams University
Nationality:
Egyptian & American Citizen
Open to Relocation