Nor Asyimah Ghazali
El Cajon,CALIFORNIA
Summary
Proven Sales Manager with a track record of fostering long-term client relationships and spearheading effective sales strategies at BYSG Trade. Excelled in staff management and sales team training, achieving significant sales growth. Skilled in relationship building and strategic planning, consistently surpassing sales goals through innovative approaches and team leadership.
Overview
15
15
years of professional experience
Work History
Sales Manager
BYSG Trade
El Cajon, CA
08.2014 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Sales Agent
LEXISNEXIS, Dispute & Resolution
Malaysia
01.2009 - 03.2010
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Increased sales and customer satisfaction through personalized servicing.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Spoke to customers in native language to increase loyalty and establish relationships.
- Explained features and advantages of corporate training products or services to promote sales.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Achieved top performer status within the company due to consistent high sales numbers.
- Collaborated with marketing team to develop targeted promotional materials for specific industries.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Informed customers of promotions to increase sales productivity and volume.
- Set and achieved company defined sales goals.
Education
Bachelor of Arts - Information Communication Technology
Management Science University
Malaysia05.2008
Skills
- Relationship Building
- Sales team training
- Staff Management
- Goals and performance
- Product Knowledge
- Sales strategy development
- Strategic Planning
- Account Management
Languages
English
Professional Working
Malay
Full Professional
Indonesian
Professional Working
Timeline
Sales Manager
BYSG Trade
08.2014 - Current
Sales Agent
LEXISNEXIS, Dispute & Resolution
01.2009 - 03.2010
Bachelor of Arts - Information Communication Technology
Management Science University