Norberto Rosario
Queens
Summary
Maintenance Suoervisor with 11yrs of facility maintenance experience in schools and commercial environments. Skilled in implementing maintenance tracking systems and conducting general maintenance repairs. Eager to promote a healthy working environment with innovative, proactive maintenance solutions to ensure safety and increase revenue.
Overview
44
44
years of professional experience
Work History
Maintenance Supervisor
Birch Wathen Lenox School
New York
06.2014 - Current
- Managed all maintenance request for a K-12 school including plumbing, electrical and basic carpentry, stripping waxing and polishing floors
- Responsible for setting up/breaking down special events
- Overseeing students safety
- Responsible for inventory check
- Clean equipment and classrooms and offices to ensure a safe and comfortable environment for students and staff
- Scheduled and coordinated preventative maintenance activities to ensure equipment reliability.
- Determined schedules, sequences and assignments for work activities, based on priority, quantity of equipment and personnel skill.
- Coached staff on strategies to enhance performance and improve customer relations.
- Maintained optimal supply levels to meet expected demands without overreaching budget targets.
- Inspected facilities to determine problems and schedule necessary maintenance.
Furniture Sales Representative
Albee Baby Carriage
New York
09.2001 - 02.2014
- Scheduled appointments with clients to discuss their furniture needs.
- Handled returns and exchanges according to company policies.
- Collaborated with the delivery team to schedule and confirm delivery dates and times.
- Followed up with customers via phone to answer questions.
- Organized store by returning merchandise to proper areas and restocked displays.
- Asked open-ended questions to understand customer needs and style.
- Ensured accuracy of orders placed by customers, including verifying stock availability and delivery dates.
- Maintained appealing and sparkling clean showroom by arranging and straightening furnishings.
- Computed purchases and received and processed cash or credit payment.
- Greeted customers and offered to assist with showroom navigation and selecting products.
- Participated in trade shows and other marketing events as required by company policy.
Furniture Sales Representative
Juvenile Mart
Queens
02.1989 - 08.2001
- Scheduled appointments with clients to discuss their furniture needs.
- Handled returns and exchanges according to company policies.
- Collaborated with the delivery team to schedule and confirm delivery dates and times.
- Followed up with customers via phone to answer questions.
- Organized store by returning merchandise to proper areas and restocked displays.
- Asked open-ended questions to understand customer needs and style.
- Ensured accuracy of orders placed by customers, including verifying stock availability and delivery dates.
- Maintained appealing and sparkling clean showroom by arranging and straightening furnishings.
- Greeted customers and offered to assist with showroom navigation and selecting products.
- Identified potential sales opportunities through customer interactions and proactively contacted prospective customers via phone or email campaigns.
Furniture Sales Representative
Abels Furniture
Brooklyn
01.1981 - 02.1989
- Scheduled appointments with clients to discuss their furniture needs.
- Handled returns and exchanges according to company policies.
- Collaborated with the delivery team to schedule and confirm delivery dates and times.
- Followed up with customers via phone to answer questions.
- Organized store by returning merchandise to proper areas and restocked displays.
- Asked open-ended questions to understand customer needs and style.
- Ensured accuracy of orders placed by customers, including verifying stock availability and delivery dates.
- Maintained appealing and sparkling clean showroom by arranging and straightening furnishings.
- Computed purchases and received and processed cash or credit payment.
- Greeted customers and offered to assist with showroom navigation and selecting products.
- Inspected returned goods before restocking shelves or offering refunds and store credits.
Education
High School -
John Jay HS
Brooklyn, NY06-1979
Skills
- Excellent verbal and written communication skills
- Staff training
- Recruiting/hiring
- Team player
- Problem solving
- Time management
- Troubleshooting
- Ability to prioritize task
- Versatile
- Preventive maintenance
- Plumbing systems
- Electrical systems
- Inventory management
- Facility inspection
- Project management
- Team leadership
- Safety compliance
- Event setup
- Supply coordination
- Customer service
- Team supervision
- Work assignment delegation
- Maintaining components
- Inventory replenishment
- Maintenance scheduling
Timeline
Maintenance Supervisor
Birch Wathen Lenox School
06.2014 - Current
Furniture Sales Representative
Albee Baby Carriage
09.2001 - 02.2014
Furniture Sales Representative
Juvenile Mart
02.1989 - 08.2001
Furniture Sales Representative
Abels Furniture
01.1981 - 02.1989
High School -
John Jay HS