Norberto ( Max ) Sosa

as a mobile tool distributor i would visit various vehicle mechanic and body shop locations, daily /weekly servicing my clients by selling needed hand or power tools, as well as providing customer service, in the lines of warranty replacement, repair, ordering special tools with tool and product education .

• Managed inventory levels and ensured timely delivery of products to clients.
• Established relationships with suppliers to negotiate pricing and secure favorable terms.
• Coordinated logistics for product distribution, optimizing routes for efficiency.
• Developed marketing strategies to increase brand visibility and drive sales growth.
• Implemented customer feedback mechanisms to enhance service quality and retention.

• Supervised pipefitting operations, ensuring compliance with safety standards and regulations.
• Trained and mentored junior pipefitters, enhancing team skills and performance.
• Developed and implemented efficient workflow processes to optimize project completion times.
• Collaborated with engineers to interpret blueprints and specifications for installation projects.
• Conducted regular inspections of piping systems, identifying maintenance needs and recommending solutions.
• Managed inventory of materials and tools, streamlining procurement processes for timely project execution.
• Led troubleshooting efforts on complex piping issues, improving system reliability and functionality.
• Achieved customer satisfaction by addressing concerns promptly and providing clear communication throughout the project.
• Provided hands-on training to new employees, enhancing overall team proficiency in pipefitting techniques.
• Consistently met deadlines by prioritizing tasks effectively, even under tight schedules or challenging conditions.

• Diagnosed and repaired mechanical issues in luxury vehicles to ensure optimal performance.
• Conducted thorough inspections of vehicles, identifying potential safety concerns and maintenance needs.
• Utilized advanced diagnostic tools and software for accurate troubleshooting and repairs.
• Collaborated with service advisors to communicate repair needs and enhance customer satisfaction.
• Adhered to safety protocols and policies to reduce workplace hazards.
• Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
• Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.