Nordelys Garcia
Tampa,FL
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Compassionate social worker with several years of comprehensive experience providing social services to various groups of people to aid with day-to-day issues. Well-versed in assessing client strengths, advocating for client resources and conducting thorough home and community visits. Kind and respectful professional with demonstrated conflict resolution skills and strong decision-making abilities.
Overview
15
15
years of professional experience
Work History
Social Worker
Loving Home Care INC and Allure Home Health Corp.
Tampa
03.2020 - Current
- Conducted assessments of client needs, strengths, and resources to find their needs.
- Collaborated with family members to provide comprehensive support services to clients.
- Engaged in community outreach and program development to support patient and caregiver needs.
- Interviewed clients individually and in family groups to determine services to best address specific needs.
- Educated patients and caregivers on community resources and post-acute level of care criteria, benefits and coverage.
Medical Assistant
Physician Partners of America
Tampa, Florida
01.2019 - 11.2019
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Provided assistance to medical staff in performing minor surgical procedures.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
HHA
Accurate Home Care
Tampa
07.2009 - 09.2017
- Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
- Provided companionship services to patients in their homes, including reading aloud, playing board games and engaging in conversation.
- Maintained accurate records of patient care, condition, progress and concerns.
- Transported clients to medical appointments or other destinations as needed.
- Performed light housekeeping duties such as laundry, vacuuming and dusting.
- Organized client's personal items for easy access during daily activities.
- Prepared meals according to dietary requirements and preferences of the client.
- Provided emotional support and encouragement to clients who were ill or had disabilities.
- Checked vital signs on a regular basis such as blood pressure, temperature and pulse rate.
- Accompanied clients on errands outside the home such as shopping trips and doctor visits.
- Arranged recreational activities that promote socialization between clients in order for them to remain active within their community.
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Assisted clients with bathing, dressing and incontinence care.
Education
Medical Assistance - Certificate Medical Assistant
Concorde Carries Institute
Tampa, FL03-2019
Certified Nurse Assistant - Nurse Assistant
Aguilas International Institute
Tampa, FL03-2007
High School Diploma -
Ceiba 1
Cuba, NM07-1999
Skills
- Client documentation
- Excellent customer service skills
- Customer-facing communication
- FLUENT IN Language Spanish and English
- Friendly, Positive Attitude
- Paperwork Processing
- Customer Relationship Management
- Problem-solving abilities
- Decision-Making
- Self Motivation
- Active Listening
- Clear Communication
- Work Planning and Prioritization
- Organizational Skills
Timeline
Social Worker
Loving Home Care INC and Allure Home Health Corp.
03.2020 - Current
Medical Assistant
Physician Partners of America
01.2019 - 11.2019
HHA
Accurate Home Care
07.2009 - 09.2017
Medical Assistance - Certificate Medical Assistant
Concorde Carries Institute
Certified Nurse Assistant - Nurse Assistant
Aguilas International Institute
High School Diploma -
Ceiba 1