Nordia Cooper
Boynton Beach,FL
Summary
A motivated leader with a deep desire to obtain a challenging position in the field of aviation that applies creative problem solving and learning management skills in a focused driven work environment. A professional who has the ability to juggle multiple task and work under pressure to achieve optimum efficiency within operation.
Overview
13
13
years of professional experience
Work History
Airport operations crew/lead
jetblue
06.2011 - Current
- Under general direction; manages, supervise and coordinates internal processes for the operations department
- Responsibilities include supervising assigned staff, coordinating inter-department activities, managing services and activities of the airport related to airport and security
- I.D
- Verification, pre-boarding baggage safety
- Participated in developing departmental goals and stream-lining process to ensure a more effective operation
- Point of contact to make executive decisions for daily operation, including reservations, process of ticket sales, internal customer support
- Provides world class service from check-in to onboard departure.
- Trained employees in time management and proper ways to complete job duties.
- Monitored team members to verify work quality and address concerns.
- Communicated effectively with upper management, team members, and customers to keep everyone informed.
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
- Collaborated with other Crew Leads to share best practices, driving continuous improvement across teams.
- Delegated tasks according to individual strengths, optimizing overall team performance and output.
- Enhanced crew productivity through regular feedback, training, and performance evaluations.
- Settled crew member disputes by addressing problems quickly and providing successful mediation.
Education
high school diploma -
north miami beach highschool
06.2002
Skills
- Proficient in Microsoft Office Suites
- Extensive knowledge of day-to-day commercial aviation procedure and FAA regulations
- Detail oriented
- Ability to follow procedures and accomplish tasks alone or as a team
- Excellent written and verbal communication skills
City
Boynton Beach
State
FL
Street
356 Lake Monterey Circle
Zip
33426
References
Furnished upon request
Timeline
Airport operations crew/lead
jetblue
06.2011 - Current
high school diploma -
north miami beach highschool