Nordica Goldsmith
Call Center/ Customer Service
Las Vegas,NV
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Fast Paced Call Center industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
Work History
PCA Personal Care Assistant
A Helping Hand Home Care -
Las Vegas , NV
2020.10 - Current
- Helped clients with hygiene-related tasks such as brushing teeth, bathing, grooming and toileting.
- Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
- Offered social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips.
Customer Service Email Specialist
ECE Consulting Group
Henderson , NV
2020.02 - 2020.10
- Answered live online chats to give quick answers and solve problems faster.
- Assisted clients with product questions to facilitate online ordering process.
- Resolved customer complaints by determining cause of problem, selecting best solution and expediting correction or adjustment.
- Developed and maintained knowledge of evolving products and services to accurately answer questions and make recommendations based on customer needs.
- Maintained positive and professional attitude toward customers to foster positive experiences resulting in repeat online purchases.
Customer Service Representative Specialist
7 INTOUCH
Las Vegas , NV
2019.04 - 2020.01
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Recommended products to customers, thoroughly explaining details.
- Provided primary customer support to internal and external customers.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Regularly exceeded daily sales and product add-on quotas.
Education
High School Diploma -
Proviso East High School
Maywood, ILSkills
Customer Service
Timeline
PCA Personal Care Assistant
A Helping Hand Home Care -
2020.10 - Current
Customer Service Email Specialist
ECE Consulting Group
2020.02 - 2020.10
Customer Service Representative Specialist
7 INTOUCH
2019.04 - 2020.01
High School Diploma -
Proviso East High School
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