NOREDIA OGIEVA
Houston,TX
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Macys Logistics
09.2020 - 03.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Trained in enhanced customer service to display and nurturing experience when customers calls in with any issue
- Operate communication systems, such as telephone, switchboard, intercom, two-way radio, or public address.
- Documented calls and tracked all communication to & from customers.
Education
Bachelor of Science - Science Laboratory Technology
University of Benin
Benin-City, Edo State, Nigeria11.2014
Skills
- Microsoft office
- High call volume
- Communication
- Time Management
- Problem solving
- Stress management
- Empathy and compassion
Timeline
Customer Service Representative
Macys Logistics
09.2020 - 03.2022
Bachelor of Science - Science Laboratory Technology
University of Benin
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