Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
CustomerServiceRepresentative
Noreen Arshad

Noreen Arshad

West Babylon,NY

Summary

A recent MSW graduate seeking employment while working to attain licensure. An adaptable person who uses empathy and active listening in order to understand the needs and motivations of clients in order to assist them in identifying, defining and achieving their goals.

Overview

7
7
years of professional experience

Work History

Head Cashier/Sales Associate

HomeGoods /TJ Maxx Companies
Massapequa, NY
11.2020 - Current
  • Engaged in consolidation of front-end services
  • Greeted and listened to customer needs and desires to identify, recommend, and locate suggested optimal products.
  • Trained, coached and mentored new sales associates and cashiers for maximum performance.
  • Provided exceptional and pleasant customer service to foster client loyalty and satisfaction.
  • Maintained paperwork associated with returns, discount, giftcard and coupon use
  • Handled, answered, and directed incoming phone calls
  • Promoted key company products to clients
  • Provided information to customers on store policies and return procedures

Social Work Intern

Affinity Skilled Living and Rehabilitation Center
Oakdale, NY
11.2020 - 06.2021
  • Conducted admission intakes that included completion of biographical information, emergency and familial contacts, DME, prior and past substance use, psychiatric hospitalization and medication, PHQ-9 Depression Inventory and BIMS Cognitive Function assessments
  • Informed resident/clients of facility policies and their rights
  • Initiated contact with families and agency systems in order to discuss psychosocial needs and concerns of resident/clients
  • Provided psychosocial support as needed, including crisis related interventions
  • Provided case management as-needed
  • Attended weekly interdisciplinary staff meetings in order to discuss progress regarding anticipatory discharge planning
  • Conducted Discharge Planning
  • Informed, borne witness, and assisted residents in signing and filling out Advanced Directives and Healthcare Proxies
  • Utilized Matrixcare for entering and uploading resident/client assessments, MDS, accessing documents, and entering progress notes.
  • Conducted outreach to local referral sources to build strong partnerships for supportive services.
  • Assessed cognitive abilities and physical and emotional needs of clients to determine appropriate interventions.

Social Work Intern

Copiague Memorial Public Library, Suffolk Cooperative Library System
Copiague, NY
09.2018 - 05.2019
  • Interviewed and assessed clients to obtain key information for case planning and management.
  • Worked closely with clients seeking employment, housing, or were facing homelessness.
  • Conducted outreach to local referral sources to build strong partnerships for supportive services.
  • Offered and provided referrals to community outreach programs
  • Set appointments with clients for in-person or call-based meetings
  • Utilized Microsoft Outlook in order to share resource information with clients
  • Maintained regular contact with clients via weekly check-ins.
  • Maintained confidentiality and accuracy of client documents and files
  • Designed and distributed informative fliers and materials on community resources and services
  • Designed, coordinated, and implemented seminar/presentations

Lead Cashier/Sales Associate

TJ Maxx, TJX Companies
Massapequa Park, NY
12.2015 - 08.2018
  • Greeted and listened to customer needs and desires to identify, recommend, and locate suggested optimal products.
  • Trained, coached and mentored new sales associates and cashiers for maximum performance.
  • Provided exceptional and pleasant customer service to foster client loyalty and satisfaction.
  • Maintained paperwork associated with returns, discount, giftcard and coupon use
  • Handled, answered, and directed incoming phone calls
  • Promoted key company products to clients
  • Provided information to customers on store policies and return procedures

Student Aide

SUNY at Old Westbury
Old Westbury, NY
08.2016 - 12.2017
  • Assisted students by taking class notes, assignment due dates, and critical evaluations of readings
  • Taught organizational writing and note-taking skills
  • Proctored exams, provided accommodations such as reading aloud or hand-writing exams for students
  • Ensured proper handling and delivery of exam materials between departments and test-sites
  • Maintained office paperwork, student files, and voter registration forms
  • Researched, designed and distributed materials to promote OSSD events
  • Created and maintained invitation and RVSP registry for ceremony events

Education

MSW - Social Work

Stony Brook University School of Social Welfare
Stony Brook, NY
05.2021

BS - Psychology

State University of New York At Old Westbury
Old Westbury, NY
12.2017

AA - Disability Studies, Psychology

Nassau Community College
08.2015

Skills

  • MS Excel (2 years)
  • MS Word (10 years)
  • MS Powerpoint (10 years)
  • MS Outlook (2 years)
  • High Customer Service skills
  • Case Management
  • Experienced in utilizing Motivational Interviewing and Cognitive Behavioral (CBT) approaches
  • Admission/Intake Experience with Assessments
  • Active Listening- Attentive and empathic with clients
  • Skilled at determining client needs, providing supportive resources, and collaborating with clients and systems
  • Able to work within multidisciplinary formats that rely on collaboration and teamwork
  • High attention to detail
  • Adaptable and Flexible
  • Excellent Written and Verbal Communication Skills
  • Persistent and Resilient

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Head Cashier/Sales Associate

HomeGoods /TJ Maxx Companies
11.2020 - Current

Social Work Intern

Affinity Skilled Living and Rehabilitation Center
11.2020 - 06.2021

Social Work Intern

Copiague Memorial Public Library, Suffolk Cooperative Library System
09.2018 - 05.2019

Student Aide

SUNY at Old Westbury
08.2016 - 12.2017

Lead Cashier/Sales Associate

TJ Maxx, TJX Companies
12.2015 - 08.2018

MSW - Social Work

Stony Brook University School of Social Welfare

BS - Psychology

State University of New York At Old Westbury

AA - Disability Studies, Psychology

Nassau Community College

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