Abigail Perez
New York
Summary
Dynamic retail professional with extensive experience as Head Cashier at City Papery, excelling in customer service and employee training. Proven ability to enhance customer satisfaction and streamline operations, resulting in increased sales revenue. Skilled in cash flow management and proactive problem-solving, fostering a positive shopping environment.
Overview
11
11
years of professional experience
Work History
Head Cashier/sales Associate
City Papery
Manhattan
09.2022 - Current
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, and locate items by answering questions and fulfilling requests.
- Provided exceptional customer service by handling escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers in order to avoid potential losses.
- Taught new team members on POS system operation, cash handling, customer service strategies, and sales goals.
- Assisted customers with returns and exchanges, adhering to company policies while ensuring complete satisfaction.
- Enhanced customer satisfaction by efficiently processing cash and/or card transactions and addressing inquiries.
- Resolved escalated customer disputes with special actions such as discounts.
- Streamlined the checkout process for improved customer experience and reduced wait times.
- Managed multiple registers during high-traffic periods, effectively reducing customer wait times and increasing sales revenue.
- Assisted in inventory management, ensuring product availability and accurate pricing for customers.
- Restocked and organized merchandise in front lanes.
- Used POS system to enter orders, process payments and issue receipts.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels by checking bills for fraud.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Answered questions about store policies and addressed customer needs/concerns, and made product recommendations to increase sales.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Improved efficiency, organized checkout area for optimal workflow.
- Dealt with all invoices needed for the store including, but not limited to, completing data in the purchase tracker, filing the invoices, and paying invoices.
- Putting our inventory in the system, while ensuring every product we receive is or isn't damaged, and making sure they are labeled and priced correctly.
- Calling or emailing companies about damage goods resulting in refunds or replacements.
Cashier
City Papery
Manhattan
09.2019 - 03.2020
- Processed customer transactions efficiently at retail station.
- Managed cash register, ensuring accurate cash handling.
- Assisted customers with product inquiries and selections.
- Maintained organized checkout area for smooth operations.
- Collaborated with team members to enhance customer service experience.
- Resolved customer complaints promptly and professionally.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
Cashier
Paper Presentation
Manhattan
01.2015 - 06.2017
- Processed customer transactions efficiently at retail station.
- Managed cash register, ensuring accurate cash handling.
- Assisted customers with product inquiries and selections.
Education
Not Completed - Liberal Arts And Science
New York City College of Technology
Brooklyn, NY11.2019
Skills
- Customer service
- Customer engagement
- Positive attitude
- Time management
- Store opening procedures
- Store closing procedures
- Merchandise stocking
- Inventory management
- Clear communication
- Multitasking
- Organization
- Attention to detail
- Hard-working
- Price verification
- Price adjustments
- Credit card processing
- Cash flow management
- Proactive problem-solving
- POS system proficiency
- Heavy lifting
- Returns
- Refunds
- Exchanges
- Verbal communication
- Written communication
- Adaptability
- Dependability
- Employee training
Timeline
Head Cashier/sales Associate
City Papery
09.2022 - Current
Cashier
City Papery
09.2019 - 03.2020
Cashier
Paper Presentation
01.2015 - 06.2017
Not Completed - Liberal Arts And Science
New York City College of Technology