Nori Jackson
Havelock,North Carolina
Summary
Forward-thinking team leader with over 20 year of experience supporting the Family Readiness programs of Marine Corps Family Team Building. Participation in over 50 pre-deployment briefs, return/reunion briefs, resiliency presentations, and contributed to confidential Force Preservation Councils meetings. Skilled at operating departments efficiently to meet goals. Successful background identifying employees strengths for maximum performance within their role. Proactive and hardworking individual focused on continuous operational improvement.
Overview
16
16
years of professional experience
Work History
Regional Operations Coordinator
US Acute Care Solutions
01.2023 - Current
- Improved regional operational efficiency by streamlining processes and implementing best practices for 19 locations.
- Conducted regular performance evaluations for continuous employee development and growth opportunities.
- Coordinated cross-functional teams for seamless project execution and enhanced productivity.
- Established strong relationships with local community leaders, promoting positive brand image throughout region.
- Assessed performance metrics to identify areas of improvement and implemented corrective actions.
- Developed training programs to enhance employee skills, resulting in increased job satisfaction and retention rates.
- Ensured compliance with company policies, industry regulations, and legal requirements in all regional operations.
- Strengthened communication channels, fostering collaboration among team members and departments.
- Led process improvement initiatives to eliminate bottlenecks, enhancing overall organizational effectiveness.
- Managed crisis situations efficiently while minimizing disruption to ongoing operations.
- Optimized inventory management processes to reduce stock discrepancies and improve order fulfillment times.
- Implemented standardized procedures for consistent service quality across all regional locations.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Motivated and trained employees to maximize team productivity.
- Compiled training materials for new employees and tracked skill development.
- Analyzed department metrics and performance and reported findings to management.
- Conducted root cause analysis in deficient areas to identify and resolve issues.
- Monitored front areas so that questions could be promptly addressed.
- Implemented project management techniques to overcome obstacles and increase team productivity.
Community Relations – Military Installations
Talents ASCEND
08.2022 - 01.2023
- Recruited 1200 candidates to platform to create profile for employers.
- Provide bi-weekly presentations on how to create profile.
- Network weekly at in person and online events.
- Attend job fairs at installations up and down east coast.
- Develop relationships with installation resources.
- Create unique LinkedIn posts to drive candidates and businesses to platform.
- Research and review potential resource partners for candidates not ready for employment.
- Update and maintain database of resources available for candidates.
- Self-motivated, with strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Worked well in team setting, providing support and guidance.
- Skilled at working independently and collaboratively in team environment.
- Self-motivated, with strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
Emergency Dept Unit Coordinator
Carteret Health Care
08.2021 - 08.2022
- Communication with patients, families, and physicians to ensure needs are met.
- Coordinated and maintained referral sources related to admissions, discharges, and follow up services to sustain daily census requirements.
- Streamlined patient admissions by efficiently managing and organizing medical records.
- Verify daily call sheet and balance distribution of Hospitalist load
- Communicate with Stroke, Trauma, and Heart center, with correct, concise information
- Maintain awareness of location of all staff to include charge nurse, physicians, and medics.
- Handled confidential patient information with discretion, adhering to HIPAA regulations to protect privacy rights.
- Trained new Unit Coordinators on unit-specific protocols, contributing to overall team proficiency in delivering exceptional patient care experiences.
- Managed medical emergencies calmly and effectively while activating appropriate codes according to hospital policy; ensuring prompt response from specialized personnel.
- Identified and facilitated resolution of unit operational problems independently, collaborating with manager to resolve complex problems.
Community Relations/Donor Development
Semper Fi Fund
07.2018 - 01.2021
- Solved complicated donation issues.
- Coordinated portions of water spot for Marine Corps Marathon.
- Supported 23 fundraising events in person and virtually.
- Cultivated donors to increase their giving potential.
- Assisted event hosts with planning and execution of their fundraising events.
- Produce donor related reports on grants and expenditures.
- Marketed offerings and services to community.
- Stayed within budget for marketing expenses.
- Built, leveraged and shared positive relationships and partnerships with various external and internal stakeholders.
- Developed and executed quarterly rolling calendar of events.
- Evaluated success metrics of past initiatives using data analysis techniques, refining future strategies accordingly.
- Identified opportunities for cross-promotional efforts with partner organizations, maximizing exposure for both parties involved.
- Collaborated with internal teams to develop strategies for increasing brand visibility within community.
- Managed volunteer programs, ensuring robust pool of active participants for various community events.
- Led team meetings and provided ongoing training on best practices in community relations, enhancing overall effectiveness of departmental efforts.
- Strengthened community relations by organizing and participating in outreach events for local organizations.
- Served as liaison between company and external organizations, navigating complex situations with diplomacy and tact.
Deployment Readiness Coordinator
15th Marine Expeditionary Unit/IMEF Information Group
03.2008 - 05.2018
- Developed and implemented multi-day Pre-deployment Family Readiness training plan.
- Assisted unit NCO Leadership counsel with development of mentorship, volunteer, and morale program to increase participation in local community.
- Responsible for planning and executing budget for over $30,000, ensuring that funds were distributed equitably between Major Subordinate Elements (MSE) for unit, Marine, and Family events.
- Responsible for mentorship of MSE FROs in matters of deployment readiness, budget execution, event planning, family communication and resource management.
- Facilitated Facebook deployment group ensuring that OPSEC and PERSEC were maintained.
- Developed Volunteer Program and recruited over seventeen volunteers to work with families of unit to increase morale and event participation.
- Worked alongside Chaplain to provide training opportunities to increase communication skills amongst married Marines.
- Created checklist for senior leaders for transition process.
- Developed battalion spouse sponsorship program that pairs new spouse and veteran spouse together to facilitate integration into unit and Marine Corps lifestyle.
- Developed and executed Family Readiness Pre-deployment Training Plan that included training for three areas of operations: Garrison Training, MEU deployment, and OIF/OEF deployments.
- Developed a monthly Single Marine support event to assist with maintaining unit morale.
- Planned and executed over 60 morale events for Marines, Sailors and their family members.
- Supported over 1,100 family members with resource and referral information to assist with empowering independence and problem solving.
- Created and maintained battalion eMarine page.
- Acted as liaison to battalion’s adoption committee with City of San Juan Capistrano.
- Developed Welcome Aboard package that allowed for ease of transition of new Marines, Sailors and their families.
- Developed post deployment reintegration plan with MCFTB to provide Marines, Sailors and their families with tools necessary to allow for smoother reunion transition.
- Awarded “The Artillery Order of Molly Pitcher” for dedicated service to artillery community.
- Managed over 17 volunteers as part of successful Family Readiness Program.
- Coordinated battalion level volunteer day for Marines and Sailors with city of San Juan Capistrano that included area beautification, painting, and community outreach.
- Prepared monthly briefs for battalion Commanding Officer that included all events, resources provided, and monthly U&FRF expenditures.
- Wrote Regiment Order for Family Readiness outlining standard operation procedures for three outlying battalions and their seventeen outlying batteries.
- Conducted training for new Key Volunteers.
- Conducted Family Readiness surveys of families of deployed Marines and prepared briefs for the Regimental Commanding Officer.
- Prepared training briefs for the battalion Sergeants Major and battery First Sergeants.
- Mentored subordinate commands on Family Readiness binders in accordance with the MARFORRES FRAAP system.
- Facilitated training classes for families of Regiment in a Reserve Unit.
- Acted as Red Cross liaison for the Service to the Armed Forces Committee.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
Skills
- Servant Leadership
- Volunteer Coordination
- Employee Development
- Customer Relations
- Interpersonal Communication
- Management
- Quality Assurance
- Scheduling Coordination
- Training & Education
- Operational Efficiency
Specialized Training
- North Carolina Notary Public Expires 2025
- Previous Security Clearance
- Franklin Covey’s 5 Choices to Extraordinary Productivity
- 7 Habits of Highly Effective People
- Four Lenses Training
- Happiness Advantage
- 5 Love Languages
- Conquering Stress with Strength
- L.I.N.K.S. for Spouses (Mentor Trained)
References
- Major General Roberta “Bobbie” Shea, Roberta.shea@usmc.mil, 202-412-1774
- Brigadier General Adolfo Garcia Jr, Usmcag93@gmail.com, 571-379-1099
- Brigadier General David R. Everly, David.r.everly@usmc.mil, 540-455-8009
- Captain Tracy Isaac, trusaacdhsc@gmail.com, 760-421-6583
- Colonel Natasha Every, Everlynm@state.gov, 910-467-9006
- Ashley Henderson, Ashley.Henderson.8@us.af.mil, DSN 634-8599 Mobile 1-936049405105 (JP)
- Tabitha Perez, Tabitha.Perez@usmc-mccs.org, 970-302-3508
Timeline
Regional Operations Coordinator
US Acute Care Solutions
01.2023 - Current
Community Relations – Military Installations
Talents ASCEND
08.2022 - 01.2023
Emergency Dept Unit Coordinator
Carteret Health Care
08.2021 - 08.2022
Community Relations/Donor Development
Semper Fi Fund
07.2018 - 01.2021
Deployment Readiness Coordinator
15th Marine Expeditionary Unit/IMEF Information Group
03.2008 - 05.2018
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