Nori-Victoria Davis
Philadelphia,PA
Summary
Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression.
Overview
6
6
years of professional experience
Work History
Front Desk Agent
Hampton Inn By Hilton
06.2025 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
Accounting Intern
Kutztown University Foundation
04.2022 - 07.2023
- Research, filing, data entry, and recording and maintaining accurate and complete financial records. Including entering invoices, preparing fixed asset reports, and completing bank reconciliations.
Cashier
Dollar Tree
10.2021 - 03.2022
- Responsibilities were to provide friendly and professional customer service, complete sales on a cash register by scanning items, and total customers’ purchases.
Desk Receptionist
Kutztown University
01.2020 - 05.2021
- Responsibilities were to answer phones, respond to residents’ inquiries and provide directions when necessary, and provide friendly and professional customer service.
Education
B.S.B.A. - Accounting, Forensic Studies
Kutztown University of Pennsylvania
12.2025
Skills
- Organizational skills
- Attention to detail
- Proficiency in accounting software (QuickBooks and BlackBaud)
- Communication skills
- Customer service
- Guest services
- Problem-solving skills
- Cash handling
- Housekeeping
- Microsoft office
Campus Involvement
- Accounting Club Member Fall 2019-Spring 25
- Kutztown University Activities Board Treasurer Fall 2021-Spring 24
- Black Student Union Secretary Spring 23-Spring 24
- Pen 2 Paper Treasurer Spring 24-Spring 25
Timeline
Front Desk Agent
Hampton Inn By Hilton
06.2025 - Current
Accounting Intern
Kutztown University Foundation
04.2022 - 07.2023
Cashier
Dollar Tree
10.2021 - 03.2022
Desk Receptionist
Kutztown University
01.2020 - 05.2021
B.S.B.A. - Accounting, Forensic Studies
Kutztown University of Pennsylvania