Norika Hancock
Cleveland Heights,Ohio
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
21
21
years of professional experience
Work History
Senior Director of Veteran Services
Volunteers of America Ohio & Indiana (VOAOHIN)
04.2011 - Current
- Program Administration and Outcomes: In collaboration with the Vice President of Program Operations and program directors, plans, organizes and oversees assigned programs in order to achieve targeted outcomes within budgetary guidelines in Ohio and Indiana
- Develops and maintains positive relationships with funders, regulatory agencies, government officials, social service leaders and other professionals
- Assists Program Directors in the day-to-day management of clinical services including staff training and program and policy development
- Ensures compliance with agency policies, and state and federal laws when managing program directors and staff
- Activities may include recruiting and hiring, performance evaluations, coaching, and staff development
- Ensures consistent delivery of employee reviews and progressive discipline through consultation with Human Resources and Program Directors
- DEI Ambassador- assists with training, providing resources, traveling to multiple sites, preparing materials to be reviewed, and engaging staff in inclusive activities and opportunities to learn in a safe environment
- Ensures timely and accurate submission of all required reports and proposals from funding, accreditation and/or regulatory agencies
- Responsible for designing, implementing and participating in after-hour call procedures including processes for notification of agency administration and approved external resources, when necessary
- Ensures that program facilities are managed and maintained in compliance with applicable fire, health and safety standards
- Ensures compliance with agency policies, and state and federal laws when managing program directors and staff
- Activities may include recruiting and hiring, performance evaluations, coaching, and staff development
- Ensures consistent delivery of employee reviews and progressive discipline through consultation with Human Resources and Program Directors.
Case Manager
Mental Health Services (Frontline Services)
01.2003 - 03.2011
- Develop service plans designed to ensure stable, permanent housing and monitoring of clients progress
- Serve as an advocate and liaison between the client and community service providers to ensure appropriate utilization of resources in meeting the needs of the client
- Work with at-risk populations for relapse, drug abuse, homelessness and monitor completion of treatment program
- Provide overall case management during treatment from admission through discharge.
Education
Masters of Science in Criminal Justice - Crime Analysis
Tiffin University
Tiffin, OH05.2011
Bachelors of Science in Criminal Justice -
Eastern Michigan University
Michigan, OH12.2003
Skills
- Key Performance Indicators
- Practice Operations Management
- Culture Transformation
- Core Values Management
Timeline
Senior Director of Veteran Services
Volunteers of America Ohio & Indiana (VOAOHIN)
04.2011 - Current
Case Manager
Mental Health Services (Frontline Services)
01.2003 - 03.2011
Masters of Science in Criminal Justice - Crime Analysis
Tiffin University
Bachelors of Science in Criminal Justice -
Eastern Michigan University
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