Nori Mota
Lancaster,PA
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Community Health Worker
Community Action Partnership-Lancaster, PA
Lancaster , PA
2023.03 - 2024.05
- Provided immediate assistance by facilitating connections with individuals from diverse backgrounds, navigating them to local resources, and expediting referrals to local organizations to resolve crises.
- Assisted with completing forms related to public benefits programs.
- Delivered housing resource information.
- Advocated for clients' needs and addressed their concerns, ensuring their voices were effectively represented.
- Maintained precise records by creating and updating case notes, managing funding and expenses in Excel, and filing.
- Pursued continued education through ongoing training and workshops to stay current with best practices and enhance service delivery.
- Provided case management services including crisis intervention, advocacy, and support for individuals experiencing homelessness or poverty.
Medical Assistant/Resource Navigator
UPMC Pulmonary and Sleep Associates-Lancaster, PA
Lancaster , PA
2021.05 - 2023.03
- Secured insurance authorizations for procedures and tests as directed by attending physicians, ensuring compliance and coverage.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Triaged patients, prioritizing care based on urgency and need.
- Assisted physicians with patient care by taking vital signs and patient histories, and preparing patients for examinations.
- Collected samples from patients for laboratory testing purposes.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Answered phones, scheduled appointments, and managed patient flow while professionally greeting visitors.
- Provided resourceful support by navigating community and medication options to assist patients facing hardships.
- Collected samples from patients for laboratory testing purposes.
Customer Service Representative
ModiviCare Independent contractor-Remote
2020.02 - 2022.06
- Experienced in managing scheduling logistics efficiently, optimizing client satisfaction, and operational effectiveness.
- Coordinated diverse transportation options to cater to individual client requirements, ensuring punctuality and dependability.
- Addressed client inquiries and concerns with professionalism and empathy, consistently adhering to company policies and procedures.
US Census Enumerator
US Census Bureau-Lancaster, PA
Lancaster , PA
2020.07 - 2020.10
- Maintained confidentiality and data security by consistently adhering to the Census Nondisclosure oath.
- Conducted thorough census interviews, efficiently closing and completing cases within designated timeframes, in strict compliance with mandated training.
- Maintained meticulous accuracy in handling sensitive information and safeguarding data integrity from previous interviews.
- Electronically transmitted all collected data to the Census Bureau headquarters in Washington, demonstrating proficiency in data management and strict adherence to protocol.
Medical Assistant Externship
UPMC Pinnacle-Lancaster, PA
Lancaster , PA
2019.12 - 2020.01
- Scheduled appointments for patients via phone and in person.
- Administered injections, medications, and treatments as directed by the physician.
- Registered new patients into practice management software program accurately entering demographic information.
- Communicated effectively by composing clear and detailed clinical phone messages for physician review.
- Conducted insurance verification, precertification, and preauthorization tasks effectively, ensuring compliance and coverage.
- Assisted patients by escorting them to examination rooms and ensuring they were well-prepared for physician consultations.
- Diligently maintained accurate and complete medical records by meticulously documenting patients' medical history, vital statistics, and test results.
Phlebotomy Customer Service Specialist
Penn Medicine Lancaster General-Lancaster, PA
Lancaster , PA
2018.03 - 2019.09
- Delivered comprehensive patient support, covering scheduling, registration, and insurance verification, while ensuring accuracy and efficiency throughout the process
- Communicated effectively with patients, providing clear explanations of co-payments and diagnostic testing details via phone and email
- Facilitated the ordering and coordination of various tests and services, including screenings, diagnostics, and outpatient hospital procedures
- Demonstrated adaptability in managing increased workloads and complex patient cases through efficient coordination and communication
- Proficiently performed venipuncture, capillary specimen collection, electrocardiograms, stool specimen collection, and point-of-care testing in an ambulatory setting
- Maintained strict adherence to protocols, ensuring the integrity of patient specimens and accurate analysis, while staying updated on laboratory and clinical requirements.
Education
Certified CPR and AED -
Tec Centro Harrisburg Community College
Lancaster, PA04.2020
Certificate in Medical Assistant/Customer service -
Harrisburg Area Community College
Lancaster, PA01.2020
Trade school in Certified Physician Office Assistant -
Tec Centro / Harrisburg Community College
Lancaster, PA03.2018
Certified in Phlebotomy -
Lancaster County Career and Technology Center
Lancaster, PA05.2017
Trade school in Pennsylvania Public Notary -
Notary Education pf Pennsylvania
Pittsburgh, PA03.2016
High school diploma -
Baldwin High School
Pittsburgh, PA06.2006
Skills
- Medical Records
- Customer service
- Documentation review
- Administrative experience
- Medical terminology
- Health coaching
- Organized and detail-oriented
- Microsoft Office proficiency
- HIPAA Guidelines
- Cultural Competency
- Health Education
- Resource advocacy
- Report Preparation
- First Aid Training
- Social Justice Advocacy
- Service Coordination
Certification
- Phlebotomy
- CPR Certification
- BLS Certification
- CCMA Certification
- Driver's License
- NRCMAFirst Aid Certification
Additional Information
Strong communication skills in interrelating with people at all levels; Ability to manage a variety of tasks and responsibilities simultaneously, effectively, and timely; to exercise prudent judgment in decision-making areas; Working career reflects hard work, reliability, honesty, being a team player, competence and confidence underscored by personal commitment and performance.
Customer Service - Years of experience and knowledge of the secretarial as well as court atmosphere. Performed duties such as answering incoming calls, making outbound calls when appropriate, managed and maintained inventory, creating formats used for managerial tasks, led/training fellow employees to ensure information was up-to-date and accessible when appropriate. Demonstrated ability to exercise initiative and judgment in dealing with complex and escalated situations.
Groups
Diversity & Inclusion committee
Timeline
Community Health Worker
Community Action Partnership-Lancaster, PA
2023.03 - 2024.05
Medical Assistant/Resource Navigator
UPMC Pulmonary and Sleep Associates-Lancaster, PA
2021.05 - 2023.03
US Census Enumerator
US Census Bureau-Lancaster, PA
2020.07 - 2020.10
Customer Service Representative
ModiviCare Independent contractor-Remote
2020.02 - 2022.06
Medical Assistant Externship
UPMC Pinnacle-Lancaster, PA
2019.12 - 2020.01
Phlebotomy Customer Service Specialist
Penn Medicine Lancaster General-Lancaster, PA
2018.03 - 2019.09
Certified CPR and AED -
Tec Centro Harrisburg Community College
Certificate in Medical Assistant/Customer service -
Harrisburg Area Community College
Trade school in Certified Physician Office Assistant -
Tec Centro / Harrisburg Community College
Certified in Phlebotomy -
Lancaster County Career and Technology Center
Trade school in Pennsylvania Public Notary -
Notary Education pf Pennsylvania
High school diploma -
Baldwin High School
- Phlebotomy
- CPR Certification
- BLS Certification
- CCMA Certification
- Driver's License
- NRCMAFirst Aid Certification
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