Norine Tomasini
New Milford,CT
Summary
Detail-oriented Service Advisor with a proven track record in customer relationship management. Excels in multitasking and clear communication, dedicated to enhancing customer satisfaction and efficiency in service delivery.
Overview
16
16
years of professional experience
Work History
Service Advisor
Wilton Auto and Tire Center
Wilton, CT
12.2020 - 01.2026
- Delivered clear explanations of repair options and service recommendations to clients.
- Worked alongside technicians to promptly address customer concerns.
- Kept meticulous records of customer interactions and service history.
- Sourced all necessary parts and tires for effective completion of service repairs.
Service Advisor
Colonial Ford
Danbury, CT
10.2018 - 12.2020
- Addressed service inquiries and vehicle maintenance needs to enhance customer satisfaction.
- Verified vehicle warranty coverage and explained associated fees.
- Maintained high standards of customer service while resolving concerns and arranging loaner vehicles for extensive repairs.
- Prepared repair quotes and coordinated with Fleet Companies for fleet vehicle repairs.
Service Advisor
Honda of Danbury
Danbury, CT
10.2009 - 10.2018
- Greeted customers promptly and verified essential information for accuracy.
- Documented customer concerns and needs with meticulous attention to detail.
- Provided accurate written cost estimates for labor and parts, ensuring transparency.
- Resolved customer complaints efficiently while maintaining a courteous demeanor.
- Reviewed completed service orders to confirm adherence to dealership standards and quality assurance.
Education
High School Diploma -
Danbury High
Danbury, CTSkills
- Vehicle inspection and warranty verification
- Parts ordering and repair quoting
- Customer relationship management
- Service recommendations
- Attention to detail
- Multitasking and organization
Timeline
Service Advisor
Wilton Auto and Tire Center
12.2020 - 01.2026
Service Advisor
Colonial Ford
10.2018 - 12.2020
Service Advisor
Honda of Danbury
10.2009 - 10.2018
High School Diploma -
Danbury High