Norisa Iglecias
Humble,TX
Summary
Outgoing professional with extensive experience in bartending and hospitality. Known for effective teamwork, exceptional customer service, and the ability to streamline operations during high-pressure situations. Aiming to leverage these skills to enhance guest satisfaction and operational efficiency.
Overview
12
12
years of professional experience
Work History
Bartender
Route 66
Tumon, Guam
02.2025 - 03.2026
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
Bartender
Shamrocks
Tumon, Guam
04.2023 - 03.2026
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Bartender
The Drop
Tumon, Guam
03.2021 - 04.2025
- Crafted signature cocktails and personalized drink recommendations for diverse clientele.
- Managed inventory levels, minimizing waste through effective stock rotation.
- Trained and mentored junior bartenders on mixology techniques and customer service excellence.
- Implemented new drink specials, enhancing menu offerings based on seasonal trends.
Bartender
The Venue
Hagatna, Guam
06.2021 - 05.2023
- Ensured compliance with health and safety regulations in daily operations.
- Developed strong relationships with regular customers to enhance overall guest experience.
- Streamlined bar workflow, improving order delivery speed during peak hours.
- Analyzed customer feedback to refine service strategies and improve satisfaction rates.
Host/server/bartender
Applebee's Grill + Bar
Tamuning, Guam
08.2018 - 01.2021
- Welcomed and seated guests, ensuring positive first impressions.
- Managed reservation systems to optimize seating arrangements and reduce wait times.
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently, ensuring timely order delivery and guest satisfaction.
- Crafted innovative cocktails by combining flavors and techniques to enhance customer experience.
- Managed bar inventory and ensured compliance with health and safety regulations.
- Built rapport with customers, fostering loyalty through exceptional service and product knowledge.
- Monitored cash handling procedures to ensure accurate transactions and minimize discrepancies.
Sales Associate
Vape Armory
Dededo, Guam
01.2017 - 08.2018
- Assisted customers in selecting products, enhancing overall shopping experience.
- Educated clients on product features and usage, driving informed purchasing decisions.
- Managed inventory levels, ensuring product availability and organization within store.
- Processed transactions efficiently, maintaining accuracy in cash handling and sales reporting.
Hostess Manager
Lone Star Steak House
Tamuning, Guam
06.2014 - 08.2017
- Supervised daily operations to ensure efficient seating and guest flow management.
- Trained and mentored new staff on customer service standards and operational procedures.
- Coordinated with kitchen and waitstaff to maintain smooth communication and service execution.
- Monitored restaurant ambiance and cleanliness, ensuring adherence to health and safety regulations.
- Managed high-pressure situations with poise, maintaining excellent customer service during peak hours.
- Assisted servers during busy periods, demonstrating teamwork and adaptability in fast-paced environments.
Education
High School Diploma -
Okkodo High School
Dededo, GUSkills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Outgoing personality
Timeline
Bartender
Route 66
02.2025 - 03.2026
Bartender
Shamrocks
04.2023 - 03.2026
Bartender
The Venue
06.2021 - 05.2023
Bartender
The Drop
03.2021 - 04.2025
Host/server/bartender
Applebee's Grill + Bar
08.2018 - 01.2021
Sales Associate
Vape Armory
01.2017 - 08.2018
Hostess Manager
Lone Star Steak House
06.2014 - 08.2017
High School Diploma -
Okkodo High School