Norma Alcala
San Antonio,TX
Summary
Professional in supervisory roles, consistently maintaining high standards and valuing results. Proven background in leading night shifts, ensuring operational efficiency and team cohesion. Known for strong focus on collaboration and adaptability to changing needs, with expertise in conflict resolution and staff training.
Overview
9
9
years of professional experience
Work History
Overnight Supervisor
Bass Pro Shops
04.2024 - Current
- Oversaw and participated in night crew activities to maximize sales, earnings and customer satisfaction.
- Enhanced employee performance through regular coaching, training, and constructive feedback sessions.
- Implemented company loss prevention and security policies during after hours and encouraged employees to adhere to safety policies and procedures to reduce threats.
- Improved overall store efficiency by effectively managing and delegating tasks to overnight team members.
Overnight Stocker
Walmart
02.2019 - 04.2024
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
Overnight Specialist-Team Lead
HEB Fuel
05.2016 - 01.2020
- Participated in cross-functional teams working on process improvements, providing valuable insights from the overnight perspective.
- Provided constructive feedback to team members, fostering an atmosphere of continuous improvement among overnight staff.
- Enhanced team productivity by providing ongoing training and support in a fast-paced environment.
- Coordinated efficient restocking efforts, minimizing downtime on the sales floor while maximizing product availability for customers.
- Maintained store cleanliness and organization, ensuring a welcoming environment for customers at all times.
- Demonstrated flexibility and adaptability by effectively handling various roles and responsibilities during overnight shifts as needed.
Retail Manager
Hot Topic
01.2017 - 02.2019
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
High School Diploma -
John Marshall High School
01-2010
Skills
- Employee motivation
- Customer service
- Workplace safety
- Attention to detail
- Team building
- Training and mentoring
Timeline
Overnight Supervisor
Bass Pro Shops
04.2024 - Current
Overnight Stocker
Walmart
02.2019 - 04.2024
Retail Manager
Hot Topic
01.2017 - 02.2019
Overnight Specialist-Team Lead
HEB Fuel
05.2016 - 01.2020
High School Diploma -
John Marshall High School
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