Norma Anderson
Sitka,AK
Overview
14
14
years of professional experience
Summary
Dynamic bar manager with a proven track record at Elks Club 1662, excelling in customer service and team leadership. Enhanced guest satisfaction through innovative cocktail creations and effective staff training. Skilled in inventory management and problem-solving, ensuring compliance with health regulations while optimizing operational efficiency.
Work Preference
Work Type
Full TimeWork History
Bar Manager
Elks Club 1662
Sitka, AK
01.2026 - Current
- Managed daily bar operations and ensured compliance with health and safety regulations.
- Trained and supervised bar staff on service techniques and customer engagement.
- Developed and maintained inventory tracking systems to optimize stock levels.
- Created specialty cocktails, enhancing menu offerings and customer satisfaction.
Server
The Nugget
Sitka, AK
09.2011 - 11.2025
- Delivered exceptional customer service in high-volume dining environment.
- Managed multiple tables efficiently, ensuring timely order delivery and guest satisfaction.
- Collaborated with kitchen staff to coordinate food preparation and presentation standards.
- Trained new team members on menu items, service protocols, and operational procedures.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Implemented process improvements that streamlined service flow during peak hours.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Education
High School Diploma -
El Monte- Rosemead Adult School
El Monte, CA06-2005
High School Diploma -
El Monte- Rosemead Adult School
El Monte, CA06-2005
Skills
- Customer service
- Team leadership
- Problem-solving
- Staff training
- Responsible alcohol service
- Staff scheduling
- Supply ordering
- Menu updating
Languages
Spanish
Native or Bilingual
Timeline
Bar Manager
Elks Club 1662
01.2026 - Current
Server
The Nugget
09.2011 - 11.2025
High School Diploma -
El Monte- Rosemead Adult School
High School Diploma -
El Monte- Rosemead Adult School