Norma Avila
Vernon Hills,IL
Summary
Dynamic food service professional with a proven track record at Compass Group, excelling in customer service and multitasking. Recognized for enhancing customer satisfaction through effective problem-solving and adherence to food safety standards. Committed to fostering a positive work environment while implementing waste reduction strategies, contributing to operational efficiency.
Overview
25
25
years of professional experience
Work History
Food Service Worker
Compass Group Flik
06.2022 - 02.2025
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Assisted in inventory management, ordering supplies, and minimizing food spoilage.
- Increased repeat business with high standards of food quality and service.
- Implemented waste reduction strategies, contributing to cost savings.
- Collaborated with kitchen staff to plan and execute special events without hitches.
- Trained new staff on proper food handling and customer service techniques for better onboarding.
Lead Barista
Compass Group
Arlington Heights, IL
04.2016 - 02.2020
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Utilized strong communication skills to foster a collaborative work environment among team members, resulting in increased productivity.
- Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
- Resolved customer complaints quickly and professionally, maintaining positive relationships with patrons.
- Created an inviting atmosphere within the coffee shop by consistently upholding cleanliness standards throughout the establishment.
- Contributed to the establishment''s reputation for high-quality service by consistently exceeding customer expectations and maintaining a strong knowledge of menu offerings.
Team Leader
Super Target
Vernon Hills, IL
12.1999 - 03.2016
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Established clear communication channels to facilitate timely exchange of information between team members and stakeholders.
- Increased customer satisfaction with prompt and accurate issue resolution, leading dedicated customer service team.
Skills
- Quick learner
- Positive attitude
- Multitasking
- Customer service
- Cleaning and sanitation
- Problem-solving
- Positive attitude and energy
- Working quickly
- Food and safety standards
Languages
Spanish
Native or Bilingual
Timeline
Food Service Worker
Compass Group Flik
06.2022 - 02.2025
Lead Barista
Compass Group
04.2016 - 02.2020
Team Leader
Super Target
12.1999 - 03.2016