Norma Berber
Katy,TX
Summary
Proven track record in enhancing community engagement and property improvements for Crown Colony West HOA through efficient operations management and strategic financial planning. Expert in property inspections and conflict resolution, demonstrating exceptional customer service and administrative abilities. Achieved significant improvements in homeowner satisfaction and operational efficiency.
Overview
20
20
years of professional experience
Work History
HOA Community Manager
Crown Colony West HOA
08.2021 - Current
- Conduct regular inspections to 519 town homes. Evaluate exterior of properties to identify needed improvements or repairs and maintain highest standards.
- Implement and enforce policies and procedures to maintain properties to highest standards.
- Streamline operations by communicating efficiently with Board of Directors, keeping meticulous records, budget management, and internal collaboration.
- Work with maintenance staff to complete timely repairs and enhancements.
- Address and resolve homeowner complaints and inquiries, maintaining high satisfaction.
- Develop annual operating budgets and forecasts, as well as sales and marketing plans.
- Monitor and track payments and expenses, providing timely and accurate financial reports.
Graphic Design Freelancer
Self Employed Services
03.2020 - 08.2021
- Design and create eye catching advertisement for clients and independent contract work. Designs include billboards, logos, flyers, business cards, digital art, vinyl design, cut and install.
Production Artist
Indoor Media
05.2004 - 03.2020
- Created digital and print layouts for diverse materials.
- Coordinated vision with customers, marketing and project managers.
- Designed new art work for use in range of advertising, marketing and corporate branding projects.
- Helped to develop brand with consistent design.
- Adjusted existing logos, characters, and other assets for different uses.
- Applied knowledge of printing standards to create high-quality images.
- Anticipated design issues and proved to be proactive in developing effective solutions.
- Met with customers and clients to determine project needs and prepared proposals incorporating production schedules, scopes of work, and budgets.
- Carefully prepared design layouts into prepress files for offset, web and digital printing.
- Interfaced with art director, designer, production manager and print producer.
- Researched and analyzed markets to identify trends and gain competitor insights for promotional purposes.
Education
Certification - Mortgage Loan Originator
Champions School of Real Estate
Houston05.2021
Certification - Graphic Design
Bradford School of Business
Houston, TX08.1999
High School Diploma -
Alief Hastings High School
Houston, TX05.1998
Skills
- Property management & inspection
- Facility repair reporting
- Maintenance knowledge & oversight
- Staff management & recruitment
- Contractor supervision
- Administrative abilities
- Payment processing
- Financial budgeting and reporting
- Contract negotiation
- Scheduling
- Daily operations oversight
- Conflict resolution
- Customer service
- Legal compliance
- Expertise in Tops Professional
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Software
Tops Professional
Microsoft Word
Excel
Powerpoint
Adobe Illustrator
Creative Suite
Photoshop
InDesign
Timeline
HOA Community Manager
Crown Colony West HOA
08.2021 - Current
Graphic Design Freelancer
Self Employed Services
03.2020 - 08.2021
Production Artist
Indoor Media
05.2004 - 03.2020
Certification - Mortgage Loan Originator
Champions School of Real Estate
Certification - Graphic Design
Bradford School of Business
High School Diploma -
Alief Hastings High School
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