Norma Cardona
Alamogordo
Summary
Adept at enhancing patient experiences and clinic efficiency, I leveraged my expertise in HIPAA compliance and exceptional patient care at Presbyterian Medical Center. My proactive approach in streamlining processes and meticulous attention to detail led to a significant reduction in patient wait times, demonstrating my ability to balance technical skills with compassionate service.
Overview
1
1
Certification
Work History
Certified Medical Assistant
Presbyterian Medical Center
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Collected and documented patient medical information such as blood pressure and weight.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.
Education
Medical Assistant Certificate -
Vista College
Las Cruces, NM07.2017
Highschool -
Del Sol High School
Alamogordo, NM05.2015
Skills
- HIPAA compliance
- Medical terminology
- Specimens collection and processing
- Patient scheduling
- Patient care
- Clinical documentation
- Medication administration
- Electronic health records
- Vital sign monitoring
- Sterilization techniques
- Patient documentation
- Patient assessments
- Inventory and supply management
- Medical records management
- Conflict resolution
- Problem-solving
- Time management
- Attention to detail
- Triage assessment
- Multitasking and organization
- Basic life support
- Verbal and written communication
- Phlebotomy techniques
- Telephone etiquette
- Blood pressure measurement
- Schedule coordination
- Injection administration
- Sample collection procedures
- HIPAA protocols
- Workflow organization
- Customer service
- Vital signs monitoring
- EMR / EHR
- Immunization administration
- Reliable team player
- Phlebotomy
- CPR
- First aid
- Appointment setting
- Fluent in languages
Certification
BLS/CPR American BLS Auth # 53545
Certified medical assistant NHA CERTIFICATION #G8H7R7S4
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Certified Medical Assistant
Presbyterian Medical Center
Medical Assistant Certificate -
Vista College
Highschool -
Del Sol High School
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