Norma Castro
Midland,U.S.A
Summary
Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Accounts Receivable Clerk specializes in recording financial transactions of generated revenue from products or services rendered. Displays strong analysis and organizational skills. Demonstrated experience calculating, posting and managing accounting figures and financial records. Knowledgeable about preparing invoices, processing payments and pursuing past-due balances. Well-versed in accurately coding different types of bills for clear recordkeeping and tracking. Team-oriented, dependable and performance-driven.
Overview
5
5
years of professional experience
Work History
Customer Service Representative Specialist
West Texas Gas
09.2021 - Current
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Answered constant flow of customer calls with minimal wait times.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Promptly responded to inquiries and requests from prospective customers.
- Met customer call guidelines for service levels, handle time and productivity.
Accounts Receivable Clerk
Absolute Roustabout
04.2021 - 09.2021
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Processed bill reminders and consulted with third-party collection agency to resolve past-due customer accounts.
- Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
- Made outbound calls to vendors and customers to discuss and resolve account needs.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Created detailed expense reports and requests for capital expenditures.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Responded to inbound inquiries regarding accounts and payments
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable
Phone Banker /Teller Service Representative
West Texas National Bank
09.2020 - 04.2021
- Educated customers on use of banking website and mobile apps.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
- Executed wire transfers, stop payments and account transfers.
- Counted, verified and handled bank deposits and armored car transactions.
- Maintained friendly and professional customer interactions.
- Resolved problems, improved operations and provided exceptional service.
Accounts Receivable and Billing Clerk
Stallion Oilfield Services
06.2018 - 05.2020
- Obtained revenue by verifying transaction information; computing charges and refunds; preparing and mailing invoices; identifying delinquent accounts and insufficient payments
- Processed bill reminders and consulted with third-party collection agency to resolve past-due customer accounts.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
- Prepared and mailed invoices to customers, processed payments and documented account updates.
- Tracked invoices, receipts and deposit slips to generate monthly fiscal statements.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Tracked business revenue and expenditures and reconciled accounts to maintain high accuracy.
Human Resources Coordinator
Stallion Oilfield Services
04.2017 - 06.2018
- Responsible for processing payroll reports, oversee training and career development programs.
- Directed job fairs to bring in local talent for long term and seasonal positions.
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
- Explained employee compensation, benefits, schedules, working conditions and promotion opportunities.
- Collaborated with curriculum coordinator on annual updates of staff handbook.
- Addressed and resolved general payroll-related inquires.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
- Sent notices to employees and subcontractors regarding expiring documentation.
Receptionist
Stallion Oilfield Services
12.2016 - 04.2017
- Coordinated travel accommodations, agenda, and transportation for staff and out-of-town visitors.
- Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
- Corresponded with clients through email, telephone or postal mail.
- Oversaw inventory materials monitoring, requisitions and supply re-stocking.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
Education
High School Diploma -
Midland High School
Midland, TX05.2009
Skills
- Multitasking and Prioritization
- Data Entry and Maintenance
- Customer Account Management
- Calm and Professional Under Pressure
- Efficient and Detail-Oriented
- Computer Proficiency
- Excellent Attention to Detail
- Proactive Self-Starter
- Billing Adjustments and Refunds
- Record Reconciliation
- Data Entry and 10-Key
- Document Coding and Classification
- Bill Payment and Recordkeeping
- Bank Statement Reconciliation
- Accounts Receivable
- QuickBooks
- Payroll Preparation and Processing
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative Specialist
West Texas Gas
09.2021 - Current
Accounts Receivable Clerk
Absolute Roustabout
04.2021 - 09.2021
Phone Banker /Teller Service Representative
West Texas National Bank
09.2020 - 04.2021
Accounts Receivable and Billing Clerk
Stallion Oilfield Services
06.2018 - 05.2020
Human Resources Coordinator
Stallion Oilfield Services
04.2017 - 06.2018
Receptionist
Stallion Oilfield Services
12.2016 - 04.2017
High School Diploma -
Midland High School