Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Norma Chaidez

Chicago,IL

Summary

Dedicated HSPRS manager and supervisor with a history of meeting company goals utilizing consistent and organized practices. Supervise and train staff providing home study and post release services. Manage of UCPortal, coordinate home visits, assigned cases, review and upload HS and PRS reports of unaccompanied children. Skilled in working under pressure and adapting to new situations and challenges to best enhance the children. Carrying a case load when need it. Compliance with ORR requirements and program policies. I have developed partnership with local agencies. Coordinate and communicate effectively with head quarters and ORR.


Overview

24
24
years of professional experience

Work History

Post Release Services Regional Program Manager

.
03.2023 - 01.2024
  • Experience in the new design, development and management of overall the program, leadership interventions that deliver to meet the expectations
  • Developed new policies and trainings for this new program
  • Provide direct supervision to 15 people the Regional HS/PRS program
  • Developed successful regional strategies for increased collaboration among team members.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Oversee all Tier 1 (Illinois) and Tier 3 sites within their assigned region, 6 states, Washington, Kansas, Montana, North/South Dakota, and Iowa
  • Advocate for children's access to services as needed.

HSPRS Regional Supervisor

.
03.2021 - 03.2023
  • Supervise and train staff providing home study and post release services. Manage of UCPortal, coordinate home visits, assigned cases, review and upload HS and PRS reports of unaccompanied children. Carrying a case load when need it. Compliance with ORR requirements and program policies. Developed partnership with local agencies. Coordinate and communicate effectively with head quarters and ORR.
  • Developed comprehensive discharge plans to transition children to appropriate service providers in community.
  • Facilitated staff and group sessions to promote positive behavior change for clients.
  • Provided ongoing support to case managers in crisis situations, guiding them through problem-solving strategies and promoting best practice approaches.

Program Manager of Operations

Management company
12.2010 - 01.2021
  • Management company specializing in a wide array of management skills, and lateral development
  • Successfully completed and managed multiple projects which were centered on company/customer satisfaction
  • Lead the data and analysis program team to support staff, technology directors, and stakeholders
  • Established and oversee functional projects using data modeling, SSP and others, statistical analysis and research methods techniques to produce tools and analytical resources for the program and stakeholders in the planning, development, and performance management of changing infrastructure
  • Design and develop program evaluation and reporting activities to leadership members and stakeholders
  • Plans and funding applications and assessing infrastructure deployment and performance management
  • Build, develop and maintain data collection, and performance metrics to meet team and joint office goals and support stakeholders in development new program and future budgets for the company
  • Occupational health and safety, social and environmental laws, procedures, guidelines and specifications to provide advice on measures needed to minimize hazards or unhealthy situations in sites.

Associate Human Resources Manager

Aquakleen Water Systems Company
02.2000 - 01.2011
  • In charge of a 15 members staff, as well as 12 member management team, special requests, program scheduling, and hiring
  • Data entry, input contracts and money balance in word and excel
  • Responsible for analysis of the monthly, weekly, and, daily sales reports
  • Scheduling training classes, seminars, and conferences
  • Research of sales and training presentation, via email or phone regularly to ensure student retention
  • Responsible for data integrity.

Education

Master of Arts - Forensic Psychology

Dallas Argosy University

Bachelor of Arts - Psychology

Dallas-Argosy University
04.2010

SUCCESSFUL TREATMENT -

AdelaideX University
09.2018

Certificates PROFILING AND BEHAVIORAL ANALYSIS INT -

Unknown

ORAL COMMUNICATION -

TCC Northwest Campus Fort Worth
12.2008

ESL CERTIFICATE -

St Augustine College
04.1997

Skills

  • Policy and procedures development/create
  • Hiring process
  • Proficient in Microsoft office, Word, Outlook, Excel, Teams, and Mac computers, SSP, CMP…etc
  • Communication
  • Assessing
  • Time management
  • Self-motivation/group motivation
  • Negotiation project management and planning
  • Ability to develop high quality, trust-based relationships and work collaboratively
  • Create clarity, and work through others
  • Excellent communication skills, aligned with the ability to network
  • Leadership development approaches
  • Able to work with agility, to lead and deliver against multiple high stakes priorities at pace empathy working with minorities
  • Decision-making
  • Ability to work under pressure
  • Data analysis
  • Administration and management
  • Project planning and development
  • Conflict Resolution
  • Client Relations
  • Procedure Development
  • Staff Management
  • Team Bonding
  • Business Analysis
  • Quality Assurance
  • Team Leadership
  • Data Analysis

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Post Release Services Regional Program Manager

.
03.2023 - 01.2024

HSPRS Regional Supervisor

.
03.2021 - 03.2023

Program Manager of Operations

Management company
12.2010 - 01.2021

Associate Human Resources Manager

Aquakleen Water Systems Company
02.2000 - 01.2011

Master of Arts - Forensic Psychology

Dallas Argosy University

Bachelor of Arts - Psychology

Dallas-Argosy University

SUCCESSFUL TREATMENT -

AdelaideX University

Certificates PROFILING AND BEHAVIORAL ANALYSIS INT -

Unknown

ORAL COMMUNICATION -

TCC Northwest Campus Fort Worth

ESL CERTIFICATE -

St Augustine College

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Norma Chaidez