Luis Crespo
Cape Coral,FL
Summary
Bilingual Mental Health Clinician and Organizational Psychologist with a background in business management, supervision, operational planning and revenue generation, with fifteen years of experience in the music and restaurant industry and ten years of experience in the Mental Health Field. Proficient in providing caring and methodological counseling services in diverse settings. Skilled in developing and maintaining therapeutic relationships and helping individuals and families to progress toward planned outcomes. Excellent organizational and time management skills with ability to prioritize and manage multiple tasks. Ready to leverage experience and drive to pursue new professional challenges.
Overview
1
1
Language
1
1
Certification
21
21
years of professional experience
Work History
Specialized Case Manager (Post Release Services)
Compass Connections
12.2022 - Current
- Managed a case load of 6 to 22 PRS cases Levels 1,2 and 3 per month.
- Provide culturally and linguistically appropriate Post Release Services and comprehensive clinical case management services.
- Complete thorough, individualized needs assessment with youth and sponsor
- Provide crisis intervention, safety planning and therapeutic support to youth and families with significant needs.
- Provide post release services including conducting routine calls and home visits in accordance with ORR requirements.
- Link client and family with community resources and services.
- Establish helping relationships with clients and families and provide advocacy as specified by ORR guidelines.
- Assess for safety on an ongoing basis and report any concerns in accordance with mandatory reporting laws, State licensing requirements, and Federal laws and regulations for reporting to local child protective agencies and/or law enforcement
- Complete post release visit documentation in a timely manner and in accordance with ORR standards.
Vocational Evaluator
Center For Precious Minds
02.2025 - 06.2025
- Facilitated successful transitions from school to work for students with disabilities by providing personalized vocational guidance and support.
- Provided timely and accurate case documentation, ensuring effective communication among all stakeholders involved in the rehabilitation process.
- Promoted an inclusive work environment through educating employers about diversity initiatives and reasonable accommodations for employees with disabilities.
- Developed individualized rehabilitation plans based on detailed analysis of clients'' strengths and limitations.
WORK INCENTIVES COUNSELOR
University of Massachusetts Chan Medical School
04.2022 - 10.2022
- Assist beneficiaries of Supplemental Security Income (SSI) and Social Security Disability Insurance (SSDI) to make informed choices towards employment and self-sufficiency
- Provide information to Social Security beneficiaries and their families about the impact of work on public benefits including SSI, SSDI, Medicare, Medicaid, subsidized housing, food stamps, veterans' benefits and any other local, state, or federal benefits
- Provide access to work incentive programs that support entry into the workforce, such as the Social Security Administration (SSA) Ticket to Work program
- Refer beneficiaries to Ticket to Work Employment Networks, State Vocational Rehabilitation, America's Job Centers, and other organizations that provide employment supports and services
- Maintain complete and accurate documentation of beneficiary files which uphold service quality and data privacy
- Prepare written Benefits Summary and Analysis reports and Work Incentives Plans
- Research and seek out information on local, state, and federal public benefit programs and policies, including eligibility criteria, application processes, interactions with earned income, wages and assets, work incentives, and reporting requirements.
MENTAL HEALTH CLINICIAN
CHD
02.2017 - 11.2021
- Developed individual treatment goals based on history and diagnosis
- Displayed sensitivity to cultural and linguistic needs of clients and families served
- Provided counseling and support to clients with drug and alcohol abuse issues
- Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT)
- Directed family-centered, strengths-based, culturally competent and individualized intakes and assessments
- Conducted therapeutic individual and family therapy sessions
- Managed a case load of 60 clients in a monthly basis.
CLINICIAN II
Trinity Health-Providence Hospital
01.2020 - 05.2020
- Performed client assessments and developed treatment plans
- Documented client progress in confidential files
- Provided clients with recommendations to community resources
- Managed caseload of 5-8 patients daily with substance dependence and co-occurring Axis I and Axis II disorders
- Facilitated smooth discharge by encouraging and reassuring clients throughout transitions
- Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
CLINICIAN/Case Manager
Gandara Center
08.2014 - 12.2019
- Coordinate care with schools, service providers, and other entities that provide support to assure that the approaches taken are integrated and clinically coherent
- Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning
- Mediated conflicts within families to clarify and resolve underlying issues
- Utilized positive uncertainty and multi-systemic family systems therapy to encourage clients and help to handle ambiguity, accept inconsistencies and trust intuition in decision-making
- Directed family-centered, strengths-based, culturally competent and individualized intakes and assessments
- Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion
- Provided comprehensive case management services, including creating treatment plans and connecting clients and families to appropriate resources
- Managed a case load of 6 families in a weekly basis.
Restaurant Owner
Mi Isla
01.2016 - 07.2019
- Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
- Mentored and developed nine (9 ) staff members, fostering an environment that promoted professional growth within the team.
- Ensured compliance with all health department regulations, maintaining a safe environment for both employees and patrons alike.
- Managed financial operations for streamlined efficiency, reducing overall expenses and maximizing profits.
- Managed payroll, daily deposits, and cost controls.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
PARALEGAL
Law Affairs
09.2012 - 06.2014
- Cooperated with legal teams to create performance documents for curative action planning
- Conferred with clients and other involved parties to gather and track case information
- Managed day-to-day legal activities such as subpoena deliveries for one office with nine attorneys
- Prepared legal briefs, motions and pleadings
- Receive and make calls from the call center to the defendants to reach arrangements before continuing the legal process
- Code, post and receipt payments with collection and legal programs JST,VRM
- Prepare and coordinate deposit activities
- Perform all necessary account, bank and other reconciliations.
PRODUCTION AND PROMOTION MANAGEMENT
IM Enterprises
08.2010 - 08.2012
- Coordinated marketing and public relations of the Latin artist Ismael Miranda
- Established strategies to reach other markets and new generations which resulted in 35% growth of customer base
- Carry advertising in mass media such as television, radio, magazines and newspaper
- Created a directory of media contacts, public relations agencies, and government entities
- Maintained communication with music promoters and producers in Latin America and U.S
- Monitored social media and online sources for industry trends
- Developed team communications and information for weekly meetings
- Transformed Ismael MirandaPR.net website and social media platforms to better engage customers and promote sales
- Developed creative sales tools, including presentations, trend reports, kitted assets, and product data sheets
- Worked closely with all product development departments to create and maintain marketing materials for sales presentations and client meetings.
Owner
Omni Entertainment Group
04.2005 - 01.2010
- Supervised thirteen (13) employees and creative teams, to produce engaging content tailored to target demographics.
- Managed company social media pages and increased social media presence, monitoring user engagement.
- Coordinated schedules for rehearsals, recording sessions, interviews, and performances to maximize productivity.
- Developed strong relationships with industry professionals to create networking opportunities for artists.
- Navigated complex legal issues related to contracts, copyrights, royalties, and licensing agreements to protect artists'' interests.
- Secured sponsorship deals that generated additional revenue streams for artists while maintaining brand integrity.
- Spearheaded public relations efforts by managing media inquiries, press releases, and interview requests for positive coverage of artists'' work.
- Negotiated contracts with venues, booking performance spaces that aligned with artistic vision and budgetary constraints.
- Assigned and reviewed staff work in such areas as scoring, arranging and copying music.
Education
Graduate Certificate Degree - Human Resources Administration
Bayamon Central University
Puerto Rico01.2014
Master Degree - Industrial/Organizational Psychology
Bayamon Central University
Puerto Rico01.2013
Bachelor Degree - Psychology
Sistema Universitario Ana G Mendez - Universidad Del Turabo
Gurabo, PR01.2010
Technical Degree - Media Technician
Columbia Central University
Caguas, PR01.2007
Skills
- Staff Management
- Business Management
- Project Planning
- Productivity Improvement
- TF- Cognitive Behavioral Therapy (CBT)- Certified
- Individual and Family Therapy
- Mental Health Assessments
- Case Documentation
- Staff Development
- Training and mentoring
Certification
- Lean Six Sigma Green Belt Certified
- PMP - Project Management Professional
- First Aid Certified, 2014, 2019
- Nonviolent Crisis Intervention Certified, 2014, 2019
- ServSafe Manager Certified, 2016
- Latino Behavioral Health Workforce Training Program (Drug and Alcohol Counseling Techniques), 2019.
Languages
Spanish
Native or Bilingual
Timeline
Vocational Evaluator
Center For Precious Minds
02.2025 - 06.2025
Specialized Case Manager (Post Release Services)
Compass Connections
12.2022 - Current
WORK INCENTIVES COUNSELOR
University of Massachusetts Chan Medical School
04.2022 - 10.2022
CLINICIAN II
Trinity Health-Providence Hospital
01.2020 - 05.2020
MENTAL HEALTH CLINICIAN
CHD
02.2017 - 11.2021
Restaurant Owner
Mi Isla
01.2016 - 07.2019
CLINICIAN/Case Manager
Gandara Center
08.2014 - 12.2019
PARALEGAL
Law Affairs
09.2012 - 06.2014
PRODUCTION AND PROMOTION MANAGEMENT
IM Enterprises
08.2010 - 08.2012
Owner
Omni Entertainment Group
04.2005 - 01.2010
Technical Degree - Media Technician
Columbia Central University
Bachelor Degree - Psychology
Sistema Universitario Ana G Mendez - Universidad Del Turabo
Master Degree - Industrial/Organizational Psychology
Bayamon Central University
Graduate Certificate Degree - Human Resources Administration
Bayamon Central University