Norma CUADRA
Valor Global
CITY_US,STATE_US
2
Languages
4
years of professional experience
Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Work History
Healthcare Customer Service Representative
1 Year- Valor Global - Phoenix, AZ Answered telephone calls to offer office information, answer questions, and direct calls to staff. Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy. Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues. Followed up with patients to reschedule missed appointments. Managed complex calendars for multiple medical practitioners, verifying accuracy of all appointments. Coordinated with other departments to facilitate seamless operation and excellent patient care.
Team lead
1 Year- Communicate with team to follow correct call flow
- Coaching on calls and listen to calls to help better communication
- I have a strong background in customer service, team management, and process improvement
- Staying on top of any call scores with QA and resolving ways to better fix scores
Processor
1 Year- Dispose of any damaged material and immediately report to warehouse manager Maintained excellent physical ability in order to lift heavy materials for 8 hours a day Receive shipments, unloading and sorting according to product type and scanning all barcodes into system before stocking Organize products in warehouse according to category and size to streamline future shipments.
- Tuesday Morning
Medical Assistant
3 Years- With of experience dedicated to helping patients achieve optimal health Provides superior patient care using effective communication and critical thinking skills Cash handling cpr Retail sales data entry Communication medical terminology Bilingual scheduling Customer service vitals Shipping and receiving blood draws Responsible electronic medical records Team player Reliable, Independently cleaned and prepared exam rooms for patient arrival Properly collected and prepared laboratory samples, accurately communicated laboratory results to patients Under physician approval, administered intradermal injections, including tuberculin skin and allergy testing Gather equipment for and assist physician in performing strep tests, flu swabs, and blood draws Successfully administer injectable vaccinations Verify patient medical history and insurance coverage, obtain and record patient vital signs, and address patient concerns to relay to physician.
Team lead
3 YearsEducation
Bachelor of Science - Health Administration
Associate of Science - Health Administration
High school diploma
Skills
Credit Card Payment Processing
De-escalation Techniques
Customer Service
Building Customer Trust and Loyalty
Customer Data Confidentiality
Multitasking and Prioritization
Creative Problem Solving
Charting Expertise
LANGUAGES
French
Advanced. Diploma in Advanced French
Timeline
Healthcare Customer Service Representative
Valor Global
01.2021 - 01.2022Read More
Team lead
Hulu CSR
01.2021 - 01.2022Read More
Processor
01.2021 - 01.2022Read More
Medical Assistant
IMS Urgent Care
01.2018 - 01.2021Read More
Team lead
Empereon Constar
01.2018 - 01.2021Read More
Estrella High School
Read More
Arizona College
High school diploma
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Arizona College
Associate of Science from Health Administration
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University of Phoenix
Bachelor of Science from Health Administration
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