Norma Flores
Winnetka,CA
Summary
Compassionate professional skilled in patient care, communication, and time management. Successfully maintained cleanliness and organization in fast-paced environments, contributing to positive patient outcomes and enhanced team efficiency.
Overview
5
5
years of professional experience
2
2
Certifications
Work History
Sales Associate
Marshalls Department Store
North Hills, California
05.2021 - 12.2025
- Greeted customers and provided exceptional customer service.
- Handled customer complaints in a professional manner.
- Built and maintained relationships with peers and upper management to drive team success.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained a clean and organized sales floor.
- Stocked shelves with merchandise and ensured proper display.
Dental Assistant
parthenia family dental
North Hills, California
09.2025 - 10.2025
- it was an externship I completed 160 hours.
- Greeted patients upon arrival at office and escorted them to an examination room.
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
- Assisted dentists during procedures by preparing instruments and materials.
- Sterilized and maintained dental equipment to ensure a safe environment.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Sterilized instruments according to established guidelines and protocols.
- Took digital X-rays of teeth using radiographic equipment.
- Maintained a neat, clean and organized environment throughout the office.
Education
Dental Assistant - Dental Assistant
Concorde Career College
North Hollywood, CA12-2025
High School Diploma -
Assurance Learning Academy
Panorama City, CA05-2023
Skills
- Patient care
- Sterilization protocols
- Customer service
- Inventory management
- Team collaboration
- Time management
- Communication skills
- Emergency response preparedness
- Patient data gathering
- HIPAA compliance
- Complex Problem-solving
- First aid training
- Patient education
- Patient services
- Sanitation protocols
- Patient records gathering
Languages
English
Professional
Spanish
Professional
Certification
dental assistant
Timeline
Dental Assistant
parthenia family dental
09.2025 - 10.2025
Sales Associate
Marshalls Department Store
05.2021 - 12.2025
Dental Assistant - Dental Assistant
Concorde Career College
High School Diploma -
Assurance Learning Academy