Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Languages
Timeline
Generic

Norma Gay

El Paso

Summary

Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.

Overview

1
1
year of professional experience

Work History

Associate

Aeropostale
El Paso
10.2024 - Current
  • Assisted customers with product selections and inquiries during peak hours.
  • Organized merchandise displays to ensure an appealing shopping environment.
  • Collaborated with team members to maintain store cleanliness and organization.
  • Processed transactions accurately using point-of-sale systems and cash handling procedures.
  • Participated in inventory counts and restocked items as needed on sales floor.
  • Engaged with customers to provide exceptional service and build rapport.
  • Built relationships with customers by providing friendly customer service.
  • Assisted customers with selecting items and answering questions about products.
  • Provided customer service support for inquiries, complaints, and returns.
  • Trained new associates on store operations, policies, and procedures.
  • Performed cash register functions accurately and efficiently.
  • Operated equipment such as scanners and scales correctly during checkout process.
  • Managed multiple tasks simultaneously while maintaining attention to detail.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Answered store and merchandise questions and led customers to wanted items.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Recommended, selected and located merchandise based on customer desires.
  • Computed purchases and received and processed cash or credit payment.
  • Bagged or packaged purchases and wrapped gifts.

Cashier

El Cometa Taqueria
El Paso
06.2024 - 07.2024
  • Processed customer transactions accurately and efficiently.
  • Maintained clean and organized checkout area.
  • Provided excellent customer service in a fast-paced environment.
  • Maintained cleanliness and organization of the cashier area.
  • Handled cash, credit, and debit transactions accurately.
  • Assisted customers with menu selections and special requests.
  • Collaborated with team members to ensure smooth operations during busy hours.

Education

Bachelor of Science - Biochemistry

University of Texas in El Paso
El Paso, TX
06-2029

High School Diploma -

Bel Air High School
El Paso, TX
06-2025

Skills

  • Customer service
  • Time management
  • Team collaboration
  • Cash handling
  • Visual merchandising
  • Problem solving
  • Task prioritization
  • Collaborative teamwork
  • Store recovery

Affiliations

  • Gym
  • Church
  • Fashion Design; sowing, designing, and modeling
  • Going out with friends and Family
  • Taking my dogs to a walk

Accomplishments

  • During High School, I gain so much awards. Mainly because of Fashion Design competitions, got recognized by the District. I also got an award for being one of the best student in my high school. graduating with honers and having the privileged on winning and gaining scholarships.
  • recognized on having outstanding leadership skills
  • Was a member of the National Honer Society, HOSA (Health Occupations Students of America), TSA (Technology Student Association)
  • Was in the Health Profession program at my high school, got awarded an award and recognition for being part of it for four years.
  • Upward Bound program, graduated and was award four year accomplishment program, Start award; turned everything on time and I always participated on everything,

Languages

English
Full Professional
Spanish
Native/ Bilingual

Timeline

Associate

Aeropostale
10.2024 - Current

Cashier

El Cometa Taqueria
06.2024 - 07.2024

Bachelor of Science - Biochemistry

University of Texas in El Paso

High School Diploma -

Bel Air High School

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