Norma Herrera
Adelanto,CA
Summary
Dynamic professional with a proven track record at Lowe's Home Improvement, excelling in customer relationship management and problem-solving. Achieved significant sales growth by exceeding quotas and developing custom proposals. Known for fostering strong team relationships and enhancing customer satisfaction through effective service and adaptability in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Assistant Manager / Dispatcher
Higher Expectations
04.2022 - Current
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Sales Specialist/Install Coordinator
Lowes Home Improvment
09.2012 - 06.2022
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Developed custom proposals for high-value prospects, successfully closing major deals.
- Exceeded sales targets by consistently meeting and surpassing monthly quotas.
- Drafted, finalized and submitted paperwork to complete sales.
Education
High School Diploma -
Silverado High School
Victorville, CA01-2005
Skills
- Customer relationship management (CRM)
- Customer service
- Problem-solving
- Adaptability and flexibility
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager / Dispatcher
Higher Expectations
04.2022 - Current
Sales Specialist/Install Coordinator
Lowes Home Improvment
09.2012 - 06.2022
High School Diploma -
Silverado High School